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Unable to add/update products and categories

This topic has 4 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

Decor Amire Street

Participant

January 9, 2025 at 17:44

Hi,
I have imported the Furniture 3 theme to my website. But I can’t see any options to add/edit products and categories under woocommerce or any other menu item.

Files is visible for topic creator and
support staff only.

#430064 Copied Theme version: 9.4.6

3 Answers

Decor Amire Street

Participant

January 9, 2025 at 17:49

I can see the Products menu item, but it only has Brands and Reviews sub menu items. see the attached screenshot.

Files is visible for topic creator and
support staff only.

#430066 Copied

Tony Rodriguez

Support staff

January 10, 2025 at 07:04

Hello, @Decor Amire Street,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#430096 Copied

Andrew Mitchell

Support staff

January 11, 2025 at 18:43

Dear Decor Amire Street,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#430251 Copied
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Unable to add/update products and categories

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