Return to previous page

Issues with mobile menu, newsletter popup and somebody just bought sales booster

This topic has 8 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Andrew Mitchell

estet

Participant

January 8, 2025 at 19:27

Hi

We need your assistance with several issues raised during development of website. We’ve searched web and especially threads here, but no luck finding working solution for us or answers were like “hey, pls give credentials to admin” and then problem solved 🙂 That’s why asking for your help.

1. Mobile menu behavior. When drop-down items added parent is only used to toggle open-close behavior, but link is unclickable. And I can fix this on main menu by adding the same link inside dropdown, but this won’t work for categories. Perhaps make arrows to the right bigger and leave open-close behavior only to them?

2. Newsletter popup is not working. We’ve tried to activate Header Builder via Customize menu, like few similar topics suggests, but still not working.

3. Popup ‘somebody just bought..’ doesn’t save settings when edited.

Pls help fix this 🙏

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#429921 Copied Theme version: 9.4.6

7 Answers

Tony Rodriguez

Support staff

January 9, 2025 at 07:49

Hello, @estet,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

To address your concern, we have enabled the **Header Builder** by navigating to:
**Customizer > Header Builder > Mobile Menu > Dropdown Opening Action > On.**

You can further customize the header according to your preferences by going to:
**XStore > Theme Options > Header Builder.** Once you’ve made the desired changes, please remember to publish them.

Additionally, we have recorded a video tutorial for your reference. You can access the video through the link provided in the private content area

2/ We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

We have activated the Newsletter popup via **XStore > Theme Options > Header Builder**, and it is now functioning correctly on your website.

For your convenience, we have recorded a video as a reference to demonstrate the changes. You can find the video link in the private content area.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429945 Copied

estet

Participant

January 9, 2025 at 09:31

Hi Tony & Team,

Thanks for your help!

So from now on we have to use header created only via Customizer?

#429964 Copied

Tony Rodriguez

Support staff

January 9, 2025 at 09:45

Hello, @estet,

Thank you for your response.

Yes, we kindly request that you use a header builder created exclusively through the Customizer.

XStore > Theme Options > Header builder.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#429965 Copied

estet

Participant

January 9, 2025 at 10:21

Hi Tony & Team,

Regarding fake popup somebody just bought, we’ve read docs and simply try to change cities, but no luck. List stays the same with customers from around the globe.

Pls advise what we do wrong?

Please contact administrator
for this information.

#429973 Copied

Tony Rodriguez

Support staff

January 9, 2025 at 11:54

Hello, @estet,

Thank you for your response.

Settings of Fake Sale Popup can be saved now. Please check.

Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/IQogaQrdJNsZ
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#429988 Copied

estet

Participant

January 9, 2025 at 14:51

Hi Tony & Team,

Hosting support changed the field collation type to utf8mb4_general_ci and now it works.

Thanks a lot for your help with all this stuff! Hope no issues will arise, but if they do – we will contact you.

#430027 Copied

Andrew Mitchell

Support staff

January 9, 2025 at 14:51

Dear estet,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#430028 Copied
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Issues with mobile menu, newsletter popup and somebody just bought sales booster’' has been successfully resolved, and the topic is now closed for further responses

Issues with mobile menu, newsletter popup and somebody just bought sales booster

Explore our best WordPress WooCommerce Themes collection