Archive products page on my site is not being found?

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We have thoroughly reviewed the XStore Builders > Product Archive Builder on our test site and did not encounter any issues. It is working correctly. It appears that the issue you are experiencing is specific to your website.

To assist you further, we kindly recommend reviewing our theme documentation, which provides detailed guidance on the Product Archive Builder with Elementor. You can access it here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service or https://fex.net/ and provide us with the link.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s valid/working WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Nicolo,

We are pleased to hear that your issue has been resolved.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team