Return to previous page

Add to Cart notification not visible when Ajax Cart is turned off

This topic has 13 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

Toesi

Participant

January 4, 2025 at 12:14

Hi guys from 8Theme,

I have to use WooCommerce Product Options for my products and this plugin is not compatible with the Theme Ajax behavior. When I turn the ajax cart off everything works great besides the add to cart notification.

You can see the notification for a second and than the page refreshes directly. This is not a nice UX and I want to ask, is there any option on displaying the message on refresh page again or open the off canvase menu directly?

Thanks for your help and kind regards

Please, contact administrator
for this information.

#429512 Copied Theme version: 9.4.6

12 Answers

Luca Rossi

Support staff

January 6, 2025 at 07:11

Dear @Toesi,

Thank you for reaching out to us.

We regret to inform you that the Ajax Add to Cart functionality is currently not compatible with custom fields on the single product page.

However, we highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#429580 Copied

Toesi

Participant

January 7, 2025 at 15:43

Hi, thanks for your answer.

I am totally aware that the Ajax add to cart will not work with the custom fields, thats why I turned this function off.

My point is, that when a user clicks “Add to Cart” you will see the notification bar “Product XYZ is added to your cart” for only some milliseconds and than the page refreshes.

Would it be possible to show the notification bar again on the reloaded page so the users get see action again?

Or alternative

Would it be possible to redirect on the cart page it self?

#429780 Copied

Luca Rossi

Support staff

January 8, 2025 at 07:27

Hi @Toesi,

Would it be possible to redirect on the cart page it self?

Please go to WooCommerce > Settings > Products > Add to cart behaviour > check on the Redirect to the cart page after successful addition setting.

https://prnt.sc/Cyqrhvj-Xkg6

Best regards,
The 8Theme Team

#429820 Copied

Toesi

Participant

January 8, 2025 at 13:10

Hi thanks,

that works but the cart remains emtpy but the count number on the icon increases.

Is there a problem with the cart widget that is broken?

Files is visible for topic creator and
support staff only.

#429875 Copied

Luca Rossi

Support staff

January 8, 2025 at 16:11

Hi @Toesi,

The emtpy cart issue is not related to the Redirect to the cart page after successful addition setting.

To address this issue, we kindly recommend testing for potential conflicts with third-party plugins. As part of this process, we suggest temporarily disabling any non-essential third-party plugins that are not included in the XStore theme package. For your convenience, you can find the list of plugins included with the XStore theme at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Once you have deactivated the unnecessary plugins, we kindly request that you clear your browser’s cache and verify whether the issue has been resolved. This step is crucial, as conflicts with third-party plugins can sometimes result in unexpected behavior.

Best regards,
The 8Theme Team

#429908 Copied

Toesi

Participant

January 10, 2025 at 20:20

Hi @Luca Rossi,

I deactived now all unnecessary third-party plugins, cleared my browser cache and tested it with other browsers and devices and the issue remains the same.

When I add a new product to the cart, the product is not added into the cart. When I make some chances on the cart page and save it with elementor again, it the product is shown in the cart.

But when I try to revome it, it doesnt work.

Please contact administrator
for this information.

#430201 Copied

Luca Rossi

Support staff

January 11, 2025 at 18:05

Dear @Toesi,

We are reaching out to inquire if there has been a recent change to the password for the admin account. Unfortunately, we are currently unable to log in.

Could you kindly confirm if the password has been updated? If so, we would greatly appreciate it if you could provide the updated credentials at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#430248 Copied

Toesi

Participant

January 11, 2025 at 18:10

Mea culpa,

I have updated the user details as shown below.

sorry for the inconvenience

Please contact administrator
for this information.

#430249 Copied

Luca Rossi

Support staff

January 12, 2025 at 18:01

Hi @Toesi,

The cart page seems to work fine now.

https://tinyurl.com/2877raqn

Could you please check again?

Thank you!

#430273 Copied

Toesi

Participant

January 12, 2025 at 21:41

Hi @Luca Rossi,
thank you very much yes the cart is now working again.

Can u tell me what was causing the issue, if I face this issue again?

Is it normal that the woocommerce messages are now not rendering immediatly and only late and stacked when the cart’s get empty?

Files is visible for topic creator and
support staff only.

#430285 Copied

Luca Rossi

Support staff

January 13, 2025 at 05:50

Dear @Toesi,

We hope this message finds you well.

Could you kindly review the issue once more? We have recently replaced the [woocommerce_cart] shortcode with the cart element, as shown in the following screenshot: https://prnt.sc/G60y4b4fCmjL.

Thank you for your time and assistance.

Best regards,
The 8Theme Team

#430298 Copied

Andrew Mitchell

Support staff

January 14, 2025 at 16:20

Dear Toesi,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#430574 Copied
Viewing 13 results - 1 through 13 (of 13 total)

The issue related to '‘Add to Cart notification not visible when Ajax Cart is turned off’' has been successfully resolved, and the topic is now closed for further responses

Add to Cart notification not visible when Ajax Cart is turned off

Explore our best WordPress WooCommerce Themes collection