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Cart page and login page is totally gone. Haven’t edited anything

This topic has 8 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Andrew Mitchell

Boddicker

Participant

December 28, 2024 at 22:05

When I click on the cart icon or login page, the only thing there is a grey block…

The content type is Off Canvas. If I change it to drop down it’ll display something, but it is behind the slider…

Please, contact administrator
for this information.

#429004 Copied Theme version: 9.4.6

7 Answers

Luca Rossi

Support staff

December 30, 2024 at 10:02

Dear @Boddicker,

We hope this message finds you well.

We kindly request your assistance in temporarily disabling the country restriction on your website. We are currently experiencing difficulties accessing the site via VPN, which is impacting our ability to proceed effectively.

We also recommend testing for potential conflicts third-party plugins. To do so, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your convenience, you can find the list of included plugins herehttps://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Best regards,
The 8Theme Team

#429054 Copied

Boddicker

Participant

December 30, 2024 at 10:46

Hi

I can see the 555 problem. When I use VPN and choose fx. Singapore, it denies access. When I choose fx. USA it works. I haven’t made any such linitations, so I’ve contacted my webhotel provider.

I haven’t installed any 3rd party plugins yet.

#429061 Copied

Boddicker

Participant

December 30, 2024 at 11:04

My webhotel provider has flagged it as suspicious access.

Can you maybe access with VPN at another country. I’m situated in Denmark.

#429067 Copied

Boddicker

Participant

December 30, 2024 at 11:40

Maybe you need my ftp credentials?

Please contact administrator
for this information.

#429072 Copied

Luca Rossi

Support staff

December 30, 2024 at 15:30

Dear @Boddicker,

Everything should be fine now.

We guess there was an issue with the container you created, we’ve created a new container then moved all the elements to that container and the off-canvases are working correctly.

Best regards,
The 8Theme Team

#429101 Copied

Boddicker

Participant

December 30, 2024 at 21:47

Perfect. Thank you so much.

#429123 Copied

Andrew Mitchell

Support staff

December 30, 2024 at 21:47

Dear Boddicker,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#429124 Copied
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Cart page and login page is totally gone. Haven’t edited anything

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