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Not able to set conditions header per page

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by Luca Rossi

martijntje

Participant

December 4, 2024 at 22:10

Hi,

It seems like I can no longer set a header condition per page. I can select ‘child of page’ but normally I should get a option to select the page. But that seems to be missing.

Am I overlooking something?

Regards,

Martijn

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8 Answers

Tony Rodriguez

Support staff

December 5, 2024 at 06:31

Hello, @martijntje,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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martijntje

Participant

December 8, 2024 at 10:39

Hi – tnx – I disabled all plugins, except wpbakery and xstore core plugin. It seems to make no difference – see attached image with print screen.

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Tony Rodriguez

Support staff

December 9, 2024 at 05:19

Hello, @martijntje,

Thank you for your response.

We are currently unable to access your website. To assist you further and review your settings, we kindly request that you provide valid wp-admin access details in the private content area. This will allow us to take a closer look and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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martijntje

Participant

December 9, 2024 at 14:15

There you go:

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Luca Rossi

Support staff

December 10, 2024 at 08:48

Dear @martijntje,

We hope this message finds you well.

We would like to bring to your attention that none of the JavaScript (JS) and CSS files are loading properly through the Customizer. Instead, they are returning 404 and 503 errors, as shown in the following screenshot:

https://prnt.sc/ktKyd_w5OdaK

To resolve this issue, we kindly recommend reaching out to your hosting support team for further assistance.

Should you have any additional questions or require further clarification, please do not hesitate to let us know.

Best regards,
The 8Theme Team

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martijntje

Participant

December 10, 2024 at 12:14

Hi – tnx for your answer. I made a clone of the website to a Siteground domain and still get the same errors? See attached screenshot.

Any thoughts on this?

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martijntje

Participant

December 10, 2024 at 13:31

I think I found it: there seemed to be two installments of the XStore theme in the backend. One version seem to have the issue of not loading the header builder correctly. I deleted it and activated the other. Now it works.

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Luca Rossi

Support staff

December 11, 2024 at 04:35

Glad to hear everything is ok now.

If you need anything else please let us know.

Best regards,
The 8Theme Team

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