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I am not able to access My Account help me through this

This topic has 8 replies, 4 voices, and was last updated 1 years ago ago by Andrew Mitchell

Fantasy

Participant

November 30, 2024 at 14:32

When i click any button in my account it no working correctly its taking me to home page any button……

Please, contact administrator
for this information.

#425992 Copied Theme version: 9.4.5

7 Answers

Rose Tyler

Support staff

December 1, 2024 at 10:45

Hello,

Thank you for reaching out to us.

We have reviewed the page on your website, and everything appears to be functioning properly. Could you kindly confirm if you were able to resolve the issue on your own?

Please let us know if you require any further assistance.

Best regards,
8Theme’s Team

#426022 Copied

Fantasy

Participant

December 1, 2024 at 13:40

But in wishlist not working correctly e.g you choose any product from website for wishlist and while you check(open) wishlist it shows diffrent products and when doing remove product not working when makes refresh its Showing as it is

#426050 Copied

Rose Tyler

Support staff

December 1, 2024 at 15:09

Hello, Fantasy,

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best regards,
8Theme’s Team

#426061 Copied

Fantasy

Participant

December 1, 2024 at 23:30

I’ve tried everything, but the wishlist isn’t working correctly. Can you help me resolve this issue on your end?

#426080 Copied

Jack Richardson

Support staff

December 2, 2024 at 16:09

Hello @Fantasy,

Could you please, check now ?
We replaced the text widget on your Wishlist page with our shortcode with the origin Elementor widget named “Shortcode” that should be used for such cases.

Kind regards, Jack Richardson
The 8theme’s team

#426197 Copied

Fantasy

Participant

December 3, 2024 at 23:39

Thank you so much for your help! I truly appreciate the time and effort you took to assist me. Your support made a big difference, and I’m grateful for your prompt and effective response.

#426357 Copied

Andrew Mitchell

Support staff

December 3, 2024 at 23:39

Dear Fantasy,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#426358 Copied
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I am not able to access My Account help me through this

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