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Static Block Not Functioning Correctly On Website

This topic has 7 replies, 4 voices, and was last updated 1 years ago ago by Andrew Mitchell

Grace

Participant

November 27, 2024 at 19:24

I’ve created a static currency block in the mobile menu and the mobile panel, because I didn’t see any way to create a normal widget. Now the currency isn’t working correctly. https://imgur.com/a/QVyffhn

How can I fix that?

ACCESS: https://maorihair.com/wp-admin/?temp-login-token=611e8870bbf1d624e1211d3f6fb3888d4f0920870efd5a51f44c0523fd7db9a3&tl-site=a4c85f3457681cbb

#425558 Copied Theme version: 9.4.4

6 Answers

Rose Tyler

Support staff

November 28, 2024 at 08:53

Hello, Grace,

Thank you for reaching out to us.

We understand that you have created a static currency block in the mobile menu and mobile panel, but it is not functioning as expected.

Could you please test if the switcher works fine when using a default theme, such as Storefront?

First and foremost, we recommend contacting the support team of the plugin used to create the currency switcher. They will be able to investigate the issue further from their side.

Best Regards,
8Theme’s Team

#425626 Copied

Grace

Participant

November 29, 2024 at 05:55

Hi! The switcher works find with other themes, but it also works fine with this theme. For desktops, I have it in the header and it works perfectly. However, In the mobile panel(5 menu options at the bottom of phone screen) and the mobile menu(three lines to the top left) it doesn’t work. They’ve said it’s a JQuery issue. Is there any way to fix that?

Files is visible for topic creator and
support staff only.

#425794 Copied

Rose Tyler

Support staff

November 29, 2024 at 09:46

Hello, Grace,

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#425832 Copied

Grace

Participant

November 29, 2024 at 09:59

FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#425841 Copied

Jack Richardson

Support staff

November 29, 2024 at 16:02

Dear @Grace,

We hope this message finds you well.

We have reviewed the functionality on your desktop device and noticed that it is not working as expected there either. To assist us in resolving this issue, could you kindly provide a video demonstrating the correct functionality on your desktop?

Additionally, if the issue does not occur on your desktop, we recommend creating a new static block specifically for use in the Mobile Panel. This is because the current setup may have conflicting unique IDs, which could be causing the script to function incorrectly on smaller devices within the Mobile Panel section.

Thank you for your cooperation and support. Please let us know if you need any further clarification.

Best regards,
Jack Richardson
The 8Theme Team

#425913 Copied

Andrew Mitchell

Support staff

December 7, 2024 at 15:38

Dear Grace,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#426765 Copied
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The issue related to '‘Static Block Not Functioning Correctly On Website’' has been successfully resolved, and the topic is now closed for further responses

Static Block Not Functioning Correctly On Website

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