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No registration available, showing direct login, so that customers are unable to buy!!

This topic has 6 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

uttam pradhan

Participant

November 21, 2024 at 11:15

After clicking on the add to cart, see how i customers facing the issue, link is in private content erea. please login and resolve the issue from your end, i can not understand what should i do,,!!

Please, contact administrator
for this information.

#424511 Copied Theme version: 9.4.4

5 Answers

Tony Rodriguez

Support staff

November 21, 2024 at 12:03

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that when the “Add to Cart” button is clicked, it directly displays a login form. The login form comes from the Tutor LMS plugin.

To address this issue, we kindly recommend reaching out to the Tutor LMS plugin author or their support team for further assistance.

We hope this information proves helpful. Should you have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#424526 Copied

Rose Tyler

Support staff

November 21, 2024 at 12:08

Hello,

Thank you for reaching out to us.

We’ve enabled the registration via woocommerce plugin settings as described here – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ and it works on my-account page.

You need to contact the support of the tutor plugin, you are using, to get further assistance.

Best regards,
8Theme’s Team

#424528 Copied

uttam pradhan

Participant

November 21, 2024 at 13:18

the register now button was disabled, now it showing, but unfortunately that is not working, can you help me more to do that??

#424546 Copied

uttam pradhan

Participant

November 21, 2024 at 13:29

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#424551 Copied

Rose Tyler

Support staff

November 21, 2024 at 16:25

Hello,

The “Register” button appears because we have updated the WooCommerce plugin settings. You can find more details in our documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/
However, if you are experiencing issues with the functionality of the button within a window created using a third-party plugin, we kindly recommend reaching out to the developers of that plugin. This matter falls outside the scope of our theme’s functionality and support.

Thank you for your understanding.

Best regards,
8Theme’s Team

#424585 Copied
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