Header problem on desktop and mobile, not on every page

This topic has 5 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: Stanley87
    Stanley87
    Participant
    November 18, 2024 at 15:02

    Hi,

    Site is on elementor hosting but they disable caching from elementor platform and I disabled caching from elementor features.

    Problem is that from time to time desktop header becomes mobile and mobile header becomes desktop header.

    Also when that happens on mobile I lost mobile panel on the page.

    Now you can see that problem on desktop header on the page that I am sharing in private area.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    4 Answers
    Avatar: Stanley87
    Stanley87
    Participant
    November 18, 2024 at 15:30

    On mobile homepage has desktop header.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 15:41

    Hello, Stanley87,

    Thank you for contacting us and for using XStore.

    Try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Stanley87
    Stanley87
    Participant
    November 19, 2024 at 11:56

    Thanks!

    This resolved problem.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2024 at 12:59

    Hello, Stanley87,

    You’re welcome!

    Best regards,
    The 8Theme Team

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