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The category selected in product category filter can’t be loaded

This topic has 3 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

Leon

Participant

November 15, 2024 at 18:05

Hi

I created two product archive templates by elementor plugin, one template is for all products , the other one is for “ÓPTICA” category.
I clicked the category “ÓPTICA” in the product category filter(woocommerce-category-filter widget) , but the “ÓPTICA” product archive page can’t be loaded. (The product archive area is created by xstore-product-archives widget)
I noticed that the other category such as “salud” (without specific product archive template) can be loaded very smooth.

I disabled the Xstore plugin then tried to create product archive page in the staging site by woocommerce-category-filter widget and elementor-product archives widget. I also created two templates as same as above. However,This issue disappeared.

Please find the store link in the attachment.

Could you help me resolve this issue?

Thank you

Please, contact administrator
for this information.

#423712 Copied Theme version: 9.4.4

2 Answers

Tony Rodriguez

Support staff

November 16, 2024 at 07:20

Hello, @Leon,

Thank you for contacting us and for using XStore.

We kindly request that you follow the steps below to adjust the settings in your XStore theme:

1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Filters**.
2. Locate the option for **Ajax Filters and Scroll to Top after Ajax Filter Action**.
3. Please turn this option **OFF** and publish the changes.

Once completed, kindly clear your browser cache and check the functionality again.

We hope this resolves the issue. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#423749 Copied

Andrew Mitchell

Support staff

November 16, 2024 at 19:20

Dear Leon,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#423827 Copied
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The category selected in product category filter can’t be loaded

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