Facing issue after installing – I am not getting fully installed

Hello, @Laksavathi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Laksavathi,

Thank you for your response.

1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

After resetting your website, please let us know, we will import the demo on your site.

2/ Additionally, please provide your site valid Cpanel and wp-admin access in the private content area so that we can check and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We provide support via the forum only.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We appreciate your prompt response.

We’ve imported demo content on your site https://prnt.sc/vvjc0iz0n9Z0 Please check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We are unsure as to why you encountered an issue earlier. It could have been caused by a third-party plugin, a server-side issue, or something else. However, we did not experience any problems when performing the demo content installation.

Should you face any issues in the future, please do not hesitate to reach out to us. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

You’re welcome!

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello, Laksavathi,

It appears that the access credentials have been changed, and as a result, we are unable to check **WooCommerce > Status > Logs**.

We kindly recommend that you contact your hosting provider to investigate any potential server-related issues. At first glance, the situation does not seem to be related to the theme.

Best Regards,
8Theme’s Team