Problemas Editing Shop Page Layout – editing

Hello, Nelson,

Thank you for reaching out to us and for your continued trust in our theme.

Please provide a video of your actions and the problem.

Additionally, we were unable to log in to your site as shown in the following screenshot: https://prnt.sc/neYRTp7B3QRv. Please provide the correct login credentials so we can further investigate the matter.

We appreciate your cooperation and look forward to resolving this issue for you.

Best regards,
8Theme’s Team

Hello, Nelson,

We appreciate your prompt response.

1/ You need to enter the purchase code to activate the theme – https://prnt.sc/z3EDYLyDsoD- Kindly note that using the theme without proper activation is not permitted.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

3/ If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Dear @Nelson,

We hope this message finds you well.

We have reviewed the shop page on your website and did not encounter any issues with the archive product page editor. To verify, we removed some widgets and checked the results on the frontend:

– Before: https://prnt.sc/u7cixpHDp8Qw
– After: https://prnt.sc/_WdtIepoYiFX

If you were referring to a different issue, kindly provide us with more details so we can assist you further.

Best regards,
Jack Richardson
8Theme Team

Dear @Nelson,

Thank you for reaching out.

Regarding the website you shared, it appears that you are utilizing the XStore Archive Product Builder. Please note that in such case all settings for the products displayed on the shop page should be configured within the builder itself. The global theme options you demonstrated in the video will not apply for those products if the website is using the builder for this specific page.

For further details, you can refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Best regards,
Jack Richardson
The 8Theme Team