We are facing issues with speed on mobile and desktop

This topic has 4 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

  • Avatar: Plethora
    Plethora
    Participant
    October 16, 2024 at 08:43

    Hi, I am facing issues with the speed, hostinger shared a report, can you check if there are any issues from the themes end?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Plethora
    Plethora
    Participant
    October 16, 2024 at 08:51

    here is the cpu chart

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2024 at 07:27

    Dear @Plethora,

    We hope this message finds you well.

    Upon reviewing the list of the most resource-intensive plugins on your website, we have observed that the XStore Core plugin ranks only 5th in terms of impact. The plugins preceding it on the list appear to be more critical in your case. Therefore, we recommend reaching out to the support teams of those plugins for further assistance.

    Additionally, we would like to point out that the Query Monitor plugin, which is primarily used for testing purposes, can be safely deactivated on your live website as it is not necessary for regular operation.

    Regarding the slowest queries:

    1. The as_async_request_queue_runner action is not initiated by our theme or the XStore plugin. It appears to originate from WooCommerce. You can find more information on this issue here: https://wordpress.org/support/topic/as_async_request_queue_runner-maxing-out-cpu/.

    2. The admin-ajax.php file is used for all AJAX actions. Based on the information provided, we are unable to offer further details on this specific item.

    3. The doing_wp_cron action is also unrelated to our theme. It is a core WordPress function, often triggered by plugins that initiate their own actions. A similar issue has been discussed in the WooCommerce support forum, which you can review here: https://wordpress.org/support/topic/private_html-wp-cron-php-uses-100-of-server-cpu-2/.

    In summary, based on the analysis conducted, it appears that the primary issue may be related to the WooCommerce plugin. It is possible that a database update was not completed correctly, or there may be other code-related issues within WooCommerce.

    We hope this information is helpful, and we encourage you to reach out to the relevant support teams for further assistance.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 22, 2024 at 06:25

    Dear Plethora,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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