Website speed problem especially when using filters and pagination

1 reply2 participantsUpdated by Luca Rossi

  • Avatar: Mohamed Ben Amor
    Mohamed Ben Amor
    Participant

    Hello,

    I have a performance problem with my website.
    The site is hosted on a high-performance dedicated server. I use WP Rocket cache plugin, but the loading time of all pages is very heavy.
    The loading time problem becomes heavier, especially when using filters and pagination.
    Please help me solve the problem…

    I moved my website from the subdomain shop.clickup.tn to the main domain clickup.tn. Please change the theme license to the new domain.

    Please, contact administrator
    for this information.
    #410404 Copied Theme version: 9.3.17

    1 Answer

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Mohamed Ben Amor,

    Thank you for reaching out and bringing this issue to our attention. We understand how important a smooth and efficient shopping experience is for your website.

    We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

    The Ajax request speed(filters & pagination) depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

    Best Regards,
    8Theme’s Team

    #410526 Copied

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