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Subject: Issue with Header Menu Display on Laptop

This topic has 5 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Andrew Mitchell

DashDoor

Participant

July 14, 2024 at 15:03

Dear 8theme Team,

I hope this message finds you well. Firstly, I wanted to extend my gratitude for assisting me with resolving the previous issue regarding hiding element icons on my website. Your support was greatly appreciated.

Please, contact administrator
for this information.

#404662 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 15, 2024 at 07:36

Hello, @Muhammad Saleem,

Thank you for reaching out to us with your concern.

Currently, the header menu on laptop screens is not displaying all the necessary elements. I have checked that these icons are visible on both mobile and desktop versions of the site, but they are somehow not appearing on laptops.

We have noted your concern regarding certain elements not displaying correctly on your laptop device. To assist you more effectively, could you please specify the model of the laptop and the screens where you are experiencing these issues?

Additionally, it would be immensely helpful if you could capture a video demonstrating the problem. Once recorded, kindly upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Your cooperation is greatly appreciated, and we look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

#404722 Copied

DashDoor

Participant

July 17, 2024 at 19:13

Dear 8themes Support Team,

I hope this email finds you well.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405471 Copied

Tony Rodriguez

Support staff

July 18, 2024 at 06:29

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

For your reference, relevant images have been uploaded to the private content area.

2/ We are pleased to inform you that we have successfully removed the duplicate hamburger menu widget from the header of your website and have updated the relevant settings. This action has resolved the issue you were experiencing.

For your reference, we have uploaded an image illustrating the update in the private content area of your account.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#405493 Copied

Andrew Mitchell

Support staff

July 18, 2024 at 08:42

Dear DashDoor,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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The issue related to '‘Subject: Issue with Header Menu Display on Laptop’' has been successfully resolved, and the topic is now closed for further responses

Subject: Issue with Header Menu Display on Laptop

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