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Call to undefined function - by evipanagiotou

This topic has 13 replies, 2 voices, and was last updated 10 years, 10 months ago ago by Eva Kemp

evipanagiotou

Participant

February 6, 2015 at 23:18

Hi there,

I have purchased your theme which is really nice and setup an eshop with woocommerce.
Everything is fine except sometimes almost everyday that the site crashes and i only see the header.
When i go to see the error logs via plesk i see the following errors (I have changed the real domain names with mymaindomain.gr and myeshopdomain.com so as not to be public-visible) :

[Tue Dec 30 13:43:05 2014] [warn] [client 74.6.254.50] mod_fcgid: stderr: PHP Fatal error: Call to undefined function imagecreatetruecolor() in /var/www/vhosts/mymaindomain.gr/myeshopdomain.com/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php on line 111

again and again until the problem stops.

I understand that php stops execution this exact moment… so i get this white screen of death except the site header.
My php memory limit is 256M configured in php.ini by my hosting company.

Please help me to resolve this issue and also guide what to tell to my hosting provider to ask them also to help me.

Thanks in advance

Please, contact administrator
for this information.

#40260 Copied

12 Answers

Eva Kemp

Participant

February 6, 2015 at 23:53

Hello,

As I see now your site is working fine.
How can we replicate the issue?

Thank you.
Regards,
Eva Kemp.

#40264 Copied

evipanagiotou

Participant

February 7, 2015 at 00:58

As I said you the problem happens only sometimes and the error message is this :

[Tue Dec 30 13:43:05 2014] [warn] [client 74.6.254.50] mod_fcgid: stderr: PHP Fatal error: Call to undefined function imagecreatetruecolor() in /var/www/vhosts/mymaindomain.gr/myeshopdomain.com/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php on line 111

First of all does the really-simple-captcha.php have to be called for every page?

Getting the output of the response with Fiddler the html is broken (body and html have no closing tags).

It is not a problem that you can replicate when you want but it randomly occurs.
This is what i’m trying to investigate…
Keep in mind that in the same hosting account i also have two more wordpress sites with different templates and i have not any problem.
I’m afraid that if I ask my hosting provider for help they will tell me that the wordpress installed theme may be heavy enough.

Thanks in advance

#40272 Copied

Eva Kemp

Participant

February 7, 2015 at 11:16

Hello,

Could you please provide us with FTP and wp-admin panel credentials in Private Content?

Thank you.
Regards,
Eva Kemp.

#40292 Copied

evipanagiotou

Participant

February 7, 2015 at 12:06

Thanks for your answer! I’ve sent what you asked for in private.

Please, contact administrator
for this information.

#40297 Copied

evipanagiotou

Participant

February 9, 2015 at 19:29

Hi there!

Any news yet?

#40670 Copied

Eva Kemp

Participant

February 9, 2015 at 20:06

Hello,

The sites links you provided aren’t accessible. Please check if you spelled them correctly.
Thank you.

Regards,
Eva Kemp.

#40686 Copied

evipanagiotou

Participant

February 9, 2015 at 20:52

As you said at February 6, 2015 at 11:53 pm
“Hello,

As I see now your site is working fine.
How can we replicate the issue?

Thank you.
Regards,
Eva Kemp.”

Anyway i’m sending it in private.
Ok with the credentials that i send you in the previous post?

Please, contact administrator
for this information.

#40708 Copied

evipanagiotou

Participant

February 11, 2015 at 14:44

Hi there,

any progress?

I hope that you managed to get connected with the given credentials!

Thanks in advance

#41140 Copied

evipanagiotou

Participant

February 12, 2015 at 18:37

Are you there?

#41683 Copied

Eva Kemp

Participant

February 12, 2015 at 20:28

Hello,

Sorry for delay.
Our developers are currently working on the theme update.
It will be released very soon (in 2 or 3 days).
You can monitor our site for the update:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Please take our apologies for inconveniences.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#41714 Copied

evipanagiotou

Participant

February 13, 2015 at 08:16

Ok! You are welcome!

But will the update include fix for my problem? I mean the call to undefined function :

Call to undefined function imagecreatetruecolor() in /var/www/vhosts/mymaindomain.gr/myeshopdomain.com/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php on line 111

And iI’m wondering does the really-simple-captcha.php have to be called for every page?
I think i do not use a captcha control.

I’m trying to think what could be the problem… and because it occurs only sometimes
I’m thinking it might have something to do with a bug in some error handling process.
Am I right?

But I feel that i don’t get answers from you in my questions?
Instead I feel your answers are general and not targeted to my problem!
I have given you credentials for access to ftp and admin, did you have a look there?
Please try to give me a trace!

Thanks in advance

#41837 Copied

Eva Kemp

Participant

February 16, 2015 at 12:41

Hello,

Have you tried updating the theme?
Our developers made some customizations and fixed some bugs in the new version.

Please update it and check if the problem persists after that.

Thank you.
Regards,
Eva Kemp.

#42579 Copied
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