Return to previous page

Just upgraded to the newest version and problems from previous ticket returned

This topic has 3 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Andrew Mitchell

Gand

Participant

June 3, 2024 at 14:56

After upgrading to the newest theme version all the problems from the previous ticket have returned. All pages except home and blog crash with critical error, footer not loading.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397929 Copied Theme version: 9.3.11 WooCommerce version: 8.9.1

2 Answers

Jack Richardson

Support staff

June 3, 2024 at 15:19

Dear @Gand,

Thank you for contacting us and bringing to our attention the issues you have encountered following the recent upgrade of our theme. We sincerely apologize for any inconvenience this may have caused you.

It appears that you were using an earlier version of the XStore theme and upgraded to version 9.3.11. Unfortunately, the necessary fix that was included in your files will only be implemented in the upcoming version 9.3.12. We have proactively added the fix to your xstore/page.php file, and we assure you that this fix will be permanently included from version 9.3.12 onwards.

We appreciate your patience and cooperation as we resolve this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jackc Richardson
The 8Theme Team

#397931 Copied

Andrew Mitchell

Support staff

June 3, 2024 at 18:26

Dear Gand,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#397965 Copied
Tagged: latest wordpress woocommerce upgrade, new version woocommerce issues, previous issue returns woocommerce upgrade, woocommerce latest version issues, woocommerce theme upgrade troubles, wordpress woocommerce upgrade problems
Viewing 3 results - 1 through 3 (of 3 total)

The issue related to '‘Just upgraded to the newest version and problems from previous ticket returned’' has been successfully resolved, and the topic is now closed for further responses

Just upgraded to the newest version and problems from previous ticket returned

Explore our best WordPress WooCommerce Themes collection