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Vertical Menu on builders Header Panel doesn’t work correctly

This topic has 10 replies, 4 voices, and was last updated 1 years, 6 months ago ago by Andrew Mitchell

Teo K

Participant

May 28, 2024 at 11:06

Hello, I try to make a side menu like home-decor template by following the instructions of your youtube video: https://www.youtube.com/watch?v=c54CRqYmZNI. as shown in the screenshot below, when i enable the vertical header option it doesnt work properly. it just moves some backrounds of the elements below a bit to the right.

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#396935 Copied Theme version: 9310

9 Answers

Rose Tyler

Support staff

May 28, 2024 at 12:52

Hello, Teo K,

Thank you for reaching out to us.

Do you have a live site where we will be able to check settings?
Could you record a video of your actions and the problem?

Best Regards,
8Theme’s Team

#396958 Copied

Teo K

Participant

May 28, 2024 at 18:31

Hello, 8theme
I just captured a screen record showing you the settings and how the preview does not respond to nearly any change i make to the builder panel (header costumiser). Please note that as i hadn’t made any significant progress on my site i deleted everything (even the database) and reinstalled wordpress and built everything from scratch so to make sure none of my actions caused the problem. Also note that i didnt edit any page or element via “elementor” so this is not causing the issue either.

Files is visible for topic creator and
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#397013 Copied

Rose Tyler

Support staff

May 29, 2024 at 09:02

Hello,

We appreciate your prompt response.

Here is the answer to your issue – https://prnt.sc/wAlu7UB0tgpM
Please go to XStore Builders > Header builder via Elementor https://prnt.sc/FXcCghut_REg > edit conditions https://prnt.sc/-VYqxLIVHkBl > click here https://prnt.sc/nLduqTjnm6JF to remove and save. After that, settings from Header Builder in Theme Options will work fine.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#397081 Copied

Teo K

Participant

May 31, 2024 at 11:56

Ok that worked thank you so much! However, after sometime editing on costumiser (i think when i enabled vertical menu) this message popped up again. I had edited all elementor conditions (header, single page etc) but i still get that message. maybe thats why the menu is over the main page as well.

Files is visible for topic creator and
support staff only.

#397526 Copied

Rose Tyler

Support staff

May 31, 2024 at 12:17

Hello,

We would like to inquire if there are any issues with the functionality of the Header Builder via Theme Options, aside from the notification mentioned.

Additionally, please be informed that disabling the PRO Elementos plugin will result in the deactivation of all new builders facilitated through Elementor.

Best Regards,
8Theme’s Team

#397527 Copied

Teo K

Participant

May 31, 2024 at 12:21

As I mentioned, there is an issue with functionality. The vertical menu for example as shown in the screenshot is ovelapping the main page and some settings such as paddings on the social logos were not visible until i “published” my work and then go to my site as a visitor.

Moreover, should i deactivate “pro elements” as i will work entirelly from your builders so i dont have such problems?

Thank you in advance

#397528 Copied

Jack Richardson

Support staff

May 31, 2024 at 14:54

Dear @TeoK,

I hope this message finds you well. We are writing to request further details regarding your recent inquiry, as we found it somewhat unclear and wish to ensure we address your concerns accurately.

Please be aware that the rendering observed in the Customizer may not always match the appearance on the actual frontend. We recommend reviewing the final version on the real frontend to ensure accuracy.

Additionally, if you do not intend to use any of the new Elementor-based builders listed on our theme builders page (https://prnt.sc/z2Qpln3OBRji), you may consider deactivating the PRO Elements plugin and Elementor PRO, depending on which one is installed on your website.

As your website is currently hosted locally (‘localhost’), it is challenging for us to perform a thorough examination and fully understand your requests. Could you please provide more specific details or consider making your site accessible to us for a more in-depth review?

We appreciate your cooperation and look forward to your response so we can assist you more effectively.

Also, it is always able for you to find the answers and watch the tutorials on our documentation https://www.8theme.com/documentation/xstore/.

Best regards,
Jack Richardson
The 8Theme Team

#397549 Copied

Teo K

Participant

May 31, 2024 at 17:00

Ok, i just realised that i have to visit the site as a visitor so to appear correctly. I also deactivated pro elements and everything runs smooth. THANK YOU

#397566 Copied

Andrew Mitchell

Support staff

May 31, 2024 at 17:00

Dear Teo K,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#397567 Copied
Tagged: correcting builders header panel menu, fix wordpress woocommerce vertical menu, resolve woocommerce header panel glitch, troubleshoot wordpress vertical menu, woocommerce themes vertical menu issues
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Vertical Menu on builders Header Panel doesn’t work correctly

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