Add to wishlist dont show the products and seems to be broken

This topic has 6 replies, 4 voices, and was last updated 1 years, 7 months ago ago by Andrew Mitchell

  • Avatar: Simon
    Simon
    Participant
    May 17, 2024 at 11:36

    Hi there! Im facing a problem. I try to enter to Wishlist page, but it seems to be broken and no content there. Can you help me with that please?

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    5 Answers
    Avatar: Simon
    Simon
    Participant
    May 17, 2024 at 11:38

    Also, if I enter into the “My account” page, at the end there is an error 1004

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 13:17

    Hello, Simon,

    Thank you for contacting us and for using XStore.

    1/ Please downgrade the PHP version to 8.1.

    2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    3/ Should the aforementioned steps fail to rectify the issue, we would request that you provide us with FTP access credentials. This will enable our technician to conduct a more thorough investigation of the problem on your site.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind Regards,
    8theme team

    Avatar: Simon
    Simon
    Participant
    May 17, 2024 at 13:46

    I´ve tried to disable all the plugins which are not bundled with xStore theme and changed the PHP version to 8.1, but now it not even goes to the account page or wishlist page, just refreshing the page.
    I sent you the data for FTP

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 17, 2024 at 14:52

    Dear @Simon,

    I hope this message finds you well.

    1. Upon accessing your FTP, we encountered an empty folder, as shown here: https://prnt.sc/-fuK_JeULY4b. Consequently, we are unable to determine the cause of the “Error: 1004” message displayed on the Account page. We suspect that this error may originate from either the WooCommerce plugin or another plugin installed, as it does not appear in our XStore theme files. To further investigate, you might consider switching to a different theme, such as Storefront, and checking the My Account page to see if the issue persists.

    2. Regarding the Wishlist page, we have created a separate page for the Wishlist content, available here: https://prnt.sc/FUpXKA7mRiZT. We have selected this page in the Theme Options, as shown here: https://prnt.sc/5Vi1_h84iAe_. Consequently, the wishlist element in the header now redirects correctly, as evidenced here: https://prnt.sc/HoC3p_brvt-A.

    Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 17, 2024 at 14:54

    Dear Simon,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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