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Can not create or activate new child theme.

This topic has 7 replies, 3 voices, and was last updated 10 months, 4 weeks ago ago by Andrew Mitchell

Błażej

Participant

May 13, 2024 at 18:38

I installed a clean version of WordPress, I wanted to download the “industrial-power-tools” demo template, but at the first stage an error appears.
All template requirements are met. Please help. Unable to download any demo content.

Please, contact administrator
for this information.

#395002 Copied Theme version: 9.3.9

6 Answers

Tony Rodriguez

Support staff

May 14, 2024 at 05:58

Hello, @Błażej,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve your issue, please follow the steps.

1/ Please downgrade Php version 8.3 to 8.0.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

3/ We are pleased to inform you that we have successfully installed and activated the child theme on your website.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

#395024 Copied

Błażej

Participant

May 14, 2024 at 08:45

php 8.0 is EOL. I’ve changed max input vars to 3000. I can do a maximum downgrade of php to 8.1. Im using your theme on 3 other sites and im using php 8.3 there and everything is fine. I have the same hosting provider there and same user.ini file so I’m sure that my hosting meet requiremants. Whats wrong? Still cant load demo content. Additionally, when I go to the website settings, a message pops up. screenshot in attachment.

Files is visible for topic creator and
support staff only.

#395046 Copied

Tony Rodriguez

Support staff

May 14, 2024 at 09:14

Hello, @Błażej,

We are pleased to inform you that the issue you reported has been successfully resolved. The “industrial-power-tools” demo has been successfully imported to your site.

We kindly request that you check your site now to confirm that everything is functioning as expected.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#395058 Copied

Błażej

Participant

May 14, 2024 at 09:49

Thank you for support. Can you tell me where was the problem?

#395062 Copied

Tony Rodriguez

Support staff

May 14, 2024 at 10:07

Hello, @Błażej,

We are pleased to inform you that the demo has been successfully imported onto your site. It appears that the initial system requirements were set lower than necessary, but this issue has now been resolved.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#395063 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 11:54

Dear Błażej,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#407559 Copied
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