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  Elvis

  Participant

  May 4, 2024 at 05:25

  I’m using xstore Filter products by categories widget as filter item for shop page. However it doesn’t sync the lastest product info

  In the example, there’s a earings category which has 16 products, But from the page view the product count is 2. If you click the it, the product list can display the right result.

  The page view even can’t display all of the categories we have such like necklace and ring.

  It seem can’t sync the categories properly. Please help

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #393943 Copied Theme version: 9.3.8
  4 Answers
  

  Luca Rossi

  Support staff

  May 4, 2024 at 11:22

  Dear Elvis,

  We hope this message finds you well. We wish to inform you that we have disabled the cache for the categories widget, and the product count should now be accurately reflected.

  https://prnt.sc/bMZNnEquGAAv

  Could you kindly verify this at your earliest convenience?

  Thank you for your attention to this matter.

  Best regards,
  The 8Theme Team

  #393974 Copied
  

  Elvis

  Participant

  May 4, 2024 at 11:30

  Thanks. Now the product count is accurately reflected.

  However not all of the categories are displayed in the filter. Necklace and ring are still missing from the filter field.

  By the way how can I disabled the cache for the categories widget?

  #393975 Copied
  

  Luca Rossi

  Support staff

  May 4, 2024 at 11:53

  Hi @Elvis,

  Could you please check again?

  We’ve used this code to disable the cache of Categories Filter Widget:

  
  add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');
  add_filter('etheme_widget_product_categories_cache', '__return_false');
  

  Best regards,
  The 8Theme Team

  #393977 Copied
  

  Andrew Mitchell

  Support staff

  May 4, 2024 at 14:19

  Dear Elvis,

  We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

  Click here to spread the love: https://themeforest.net/downloads

  Thank you for being an integral part of our journey!

  Best Regards,
  The 8Theme Team

  #393996 Copied

• Tagged: ecommerce troubleshooting, filter products issue, reliable woocommerce solutions, synchronised product categories, woocommerce synchronization problems, wordpress category filters, wordpress woocommerce themes
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