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Homepage video loads in a small box before full width visibility

This topic has 27 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Ajaz

Participant

April 8, 2024 at 16:26

Hi Luca,

Every time the homepage loads, the video loads in a small box and then shows in full width (images attached).

The small width issue shows the video in a small box width which appears when the homepage loads, every time. This is incorrect, it should be full width as the “full-width video” image shows.

How can this issue be resolved because the video must always load as full screen/width at all times, please advise?

Thanks

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support staff only.

#390685 Copied Theme version: 9.3.4

26 Answers

Ajaz

Participant

April 8, 2024 at 16:31

.

Please contact administrator
for this information.

#390689 Copied

Luca Rossi

Support staff

April 9, 2024 at 09:36

Dear Ajaz,

We hope this message finds you well.

We have observed that the CSS stylesheets require a certain amount of time to load. Upon investigation, it has come to our attention that this issue did not occur prior to the recent changes.

It appears that the problem began to manifest following the installation of the cache system. In order to diagnose the issue more accurately, we kindly request that you temporarily disable the cache system and verify if the problem persists.

We appreciate your prompt attention to this matter and look forward to your response.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#390788 Copied

Ajaz

Participant

April 9, 2024 at 09:47

Hi Luca,

I am not sure of what cache system you are referring to, please advise on how I can disable this please?

I presume that once this has been disabled, I re-open my test site via WP again and see how this behaves?

Thanks.

#390796 Copied

Luca Rossi

Support staff

April 9, 2024 at 10:22

Hi @Ajaz,

Please double check this cache system:

https://prnt.sc/UqG61CxOFhs2

Best Regards,
The 8Theme Team

#390807 Copied

Ajaz

Participant

April 9, 2024 at 14:05

I have flushed the cache, but the issue still exists.

#390881 Copied

Luca Rossi

Support staff

April 9, 2024 at 14:56

Hi @Ajaz,

We meant please completely disable the cache system and check again.

Best Regards,
The 8Theme Team

#390896 Copied

Ajaz

Participant

April 9, 2024 at 15:01

Hi Luca,

Sorry, I have no idea how to disable the cache system in WP. When I click on the flush option, this clears the cache and confirms it has been cleared.

If I need to be doing something else, please advise?

Ajaz

#390898 Copied

Luca Rossi

Support staff

April 10, 2024 at 04:48

Dear Ajaz,

We hope this message finds you well.

We have reviewed the video content you submitted and noticed that the file size is approximately 83MB. To ensure optimal performance and compatibility with our platform, we kindly request that you reduce the size of your video to less than 5MB.

Your cooperation in this matter would be greatly appreciated and will contribute to a smoother user experience.

Best regards,
The 8Theme Team

#390941 Copied

Ajaz

Participant

April 10, 2024 at 10:19

Hi Luca,

Can you advise on how I can reduce the file size of the video?

I never had this issue with the previous 2 free themes.

Thanks.

#391070 Copied

Luca Rossi

Support staff

April 10, 2024 at 11:32

Dear Ajaz,

We kindly suggest that you utilize an online video compression tool to assist with your needs. For your convenience, here are a couple of examples:

– https://www.freeconvert.com/
– https://clideo.com/

We trust that these resources will prove to be helpful.

Best regards,
The 8Theme Team

#391087 Copied

Ajaz

Participant

April 11, 2024 at 10:00

Hi Luca,

After looking into this, reducing the filesize reduces the video quality by over 50%.

Why is this an issue, I ask because as I mentioned before, I have used 2 free themes before purchasing this theme and I never once had the issue with the video and the speed of the website?

This sounds like Xstore doesn’t support video capabilities like mine, and I have also checked, The majority of the videos are similar to mine but yet function on websites with no issues like I am experiencing.

Please look into this because this is not a solution and how can I use video on the Xstore theme if this is not supported without placing limits from Xstore?

Thanks.

#391176 Copied

Ajaz

Participant

April 11, 2024 at 10:29

I have changed my homepage to to load a much smaller video size which has lost quality and looks poor.

This I have changed to see if the difference in the video loading in a box and then changing to a full-width issue is resolved but this makes no difference but losing the video quality?

You mentioned “ensure optimal performance and compatibility and for a smoother user experience, does this mean that Xstore doesn’t support videos like free themes do?

Multiple sites use videos over 50 and 60mb, this should not be an issue. How can I use my video and not experience issues?

Thanks.

#391180 Copied

Luca Rossi

Support staff

April 11, 2024 at 11:44

Hi @Ajaz,

Did you change the password? We’re unable to login anymore.

Can you please try changing your home page to full-width?

Best regards,
The 8Theme Team

#391189 Copied

Ajaz

Participant

April 11, 2024 at 13:00

Hi Luca,

Login details are in the private content area.

regarding a video size of 5mb or less is impossible because this is a video of less than 3 seconds. I have tried this and it defeats the point of loading a video for advertisement and business purposes.

I also met with a developer earlier today, and they have confirmed that this issue relates to the script loading. It seems to load the script for the page/website and look at the full-width video container code afterward and then reload to full-width.

Please can this be resolved so that when the page loads at any time, it always loads the video at full width?

An example of this is also in the private content area. The complete page, style, menu, and video load together without any delays and full-width, at all times.

Thanks, Luca.

Please contact administrator
for this information.

#391199 Copied

Luca Rossi

Support staff

April 11, 2024 at 13:13

Hi @Ajaz,

Can you please try changing your home page to full-width?

You didn’t read our messages?

We’ve changed the home page template to Full Width. Can you check again?

https://prnt.sc/CbtzM7h6D2DG

Best regards,
The 8Theme Team

#391202 Copied

Ajaz

Participant

April 11, 2024 at 13:19

Sorry Luca, my bad.

Where is this setting, please confirm the steps to get to this?

Am I correct in saying that the option you have applied works on all pages even if I swap the homepage to another home page with a video?

This I will also change in theme options > homepage settings.

#391206 Copied

Luca Rossi

Support staff

April 11, 2024 at 13:26

Hi @Ajaz,

This option is for home page only, if you want to apply to other pages, you have to re-do the steps:

1. Visit your home page, select Edit with Elementor: https://prnt.sc/SNnkgC6Oig2P
2. Click on the Settings icon on the left hand side: https://prnt.sc/p70x0pCiM6Go
3. Scroll down to Page Layout > select Elementor Full Width: https://prnt.sc/Gl8GSFklXPvA

Hope it helps!

#391209 Copied

Ajaz

Participant

April 11, 2024 at 13:37

Sorry Luca,

When I click on the edit with elementor which is on the option you show in the image or I can do this on the page in WP > edit with elementor, I cannot find the option for page settings and then onto page layout. Please confirm the exact option, and again, sorry.

#391212 Copied

Luca Rossi

Support staff

April 11, 2024 at 13:47

Hi @Ajaz,

Both settings are the same. The template will be changed correctly.

Best regards,
The 8Theme Team

#391214 Copied

Ajaz

Participant

April 11, 2024 at 16:58

Hi Luca,

The issue still exists with the video showing as a small box and then showing in full width.

The next message updates the current status.

#391252 Copied

Ajaz

Participant

April 11, 2024 at 17:07

I have only just changed the settings > Site settings > layout > layout settings. This was set to the “theme” option.

This seems to have resolved the video small box display to not show. I will monitor and test over the next few days, I will update the topic to confirm if the issue is resolved or still exists but I am hoping this is resolved.

The theme seems to work for the first 10-15 minutes and then it goes back to the issue again hence lack of confidence until I have monitored this for several days.

Thanks, Luca.

Files is visible for topic creator and
support staff only.

#391253 Copied

Luca Rossi

Support staff

April 11, 2024 at 17:48

Hi @Ajaz,

The video is loading full-width on my end. Please clear the caches and check again.

https://www.awesomescreenshot.com/video/26641244?key=4e7f3aea8c33bb4b0c026b4703c0136b

I have only just changed the settings > Site settings > layout > layout settings. This was set to the “theme” option.

This will change for all the pages.

Best Regards,
The 8Theme Team.

#391260 Copied

Ajaz

Participant

April 11, 2024 at 20:01

Have done, thanks Luca.

I will monitor for the next few days and over the weekend when the traffic is most busy.

Hoping to have no issues and then I will close the topic.

#391273 Copied

Luca Rossi

Support staff

April 12, 2024 at 07:55

Ok @Ajaz,

Glad to hear it’s working now.

And let us know how it goes!

Best Regards,
The 8Theme Team.

#391316 Copied

Ajaz

Participant

April 13, 2024 at 05:13

This is working.

Thanks, Luca.

#391516 Copied

Andrew Mitchell

Support staff

April 13, 2024 at 05:13

Dear Ajaz,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#391517 Copied
Tagged: customizable woocommerce themes, efficient video loading, full width display, homepage video loading, responsive wordpress templates, small box visibility, wordpress woocommerce templates
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Homepage video loads in a small box before full width visibility

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