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Problems with presentation - by Martin - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Andrew Mitchell

Martin

Participant

March 27, 2024 at 15:28

Hello! Thank you for the prompt response! Query that I cannot solve: In WordPress with the “home page” page I work with Elementor (Sliders, images and text), when saving the theme and viewing it on the Website it looks bad.
The same thing in WordPress in Products where I want to make a product with Elementor in Product Description, it goes wrong on Website

http://www.pegperego.com.ar

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#388812 Copied Theme version: 8

4 Answers

Rose Tyler

Support staff

March 27, 2024 at 15:36

Hello, Martin,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

#388813 Copied

Martin

Participant

March 27, 2024 at 15:54

Hello! Try, you still get an error.

Please contact administrator
for this information.

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support staff only.

#388815 Copied

Rose Tyler

Support staff

March 27, 2024 at 16:39

Hello, Martin,

We appreciate your prompt response.

Could you kindly furnish us with the URL of the page where the issue is observable?

We’ve tried to edit your Home page using Elementor and the issue is not visible to us.

Best regards,
The 8Theme Team

#388823 Copied

Andrew Mitchell

Support staff

March 27, 2024 at 17:12

Dear Martin,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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