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Content fails to load randomly and default content appears(but has been deleted by me)

This topic has 3 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Andrew Mitchell

WayneC

Participant

March 11, 2024 at 12:22

On mobile device and in desktop the content sometimes disappears and the attached is seen.

This happens on this site which is completed for the most part but this error happens regularly and is impossible to predict.

Also sometimes the url is redirected to https://furilabs.com/?no-amp=true

Thanks,
Wayne

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support staff only.

#386364 Copied Theme version: 9.2.9

2 Answers

Tony Rodriguez

Support staff

March 11, 2024 at 12:52

Hello, @WayneC,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team

#386374 Copied

Andrew Mitchell

Support staff

March 12, 2024 at 12:11

Dear WayneC,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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Content fails to load randomly and default content appears(but has been deleted by me)

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