Content fails to load randomly and default content appears(but has been deleted by me)

This topic has 3 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Andrew Mitchell

  • Avatar: WayneC
    WayneC
    Participant
    March 11, 2024 at 12:22

    On mobile device and in desktop the content sometimes disappears and the attached is seen.

    This happens on this site which is completed for the most part but this error happens regularly and is impossible to predict.

    Also sometimes the url is redirected to https://furilabs.com/?no-amp=true

    Thanks,
    Wayne

    Files is visible for topic creator and
    support staff only.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 11, 2024 at 12:52

    Hello, @WayneC,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

    Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

    Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

    2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    We appreciate your attention to this matter and are here to provide any further assistance you may require.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 12, 2024 at 12:11

    Dear WayneC,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

  • Viewing 3 results - 1 through 3 (of 3 total)

The issue related to '‘Content fails to load randomly and default content appears(but has been deleted by me)’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.