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Very Urgent: Access Denied when adding new products

This topic has 3 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Andrew Mitchell

The Egyptian Developers

Participant

February 28, 2024 at 13:23

All my users get Access Denied when adding or editing new products after updating to the Latest Version, 9.2.9 / Core plugin 5.2.9, even with the Administrator level.

Send the previous version of the theme or core plugin ASAP.

Please, contact administrator
for this information.

#385126 Copied Theme version: 9.2.9

2 Answers

Rose Tyler

Support staff

February 28, 2024 at 13:44

Hello, The Egyptian Developers,

Thank you for contacting us and for using XStore.

Our latest theme update should not have caused any issues. To verify this, please activate the default WooCommerce theme, Storefront, on your site and check if the problem persists. If the issue remains irrespective of the theme, you will need to contact WooCommerce support for further assistance. However, if the problem is specific to our theme, kindly provide us with temporary access to your admin panel so that we can investigate the matter more thoroughly. We have not encountered such an issue on either our test sites or those of other clients.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#385130 Copied

Andrew Mitchell

Support staff

March 5, 2024 at 21:49

Dear The Egyptian Developers,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#385768 Copied
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Very Urgent: Access Denied when adding new products

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