Extra possibilities for tabs menu to re-style

Hello, @Arnan,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to inform you that we have encountered difficulty accessing your website. It appears to be in maintenance mode at the moment. For your convenience, we have attached a screenshot to illustrate the issue we are facing. https://ibb.co/cL6xNQ9

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Arnan,

Thank you for your response.

1/ We would like to inform you that the XStore theme provides a feature to enable scrollable content within your single product tabs. To activate this functionality, please navigate to the following path in your theme settings:

XStore > Theme Options > WooCommerce > Single Product Builder > Tabs

Once there, you can turn on the ‘Scrollable Content’ option and adjust the ‘Content Max Height’ to suit your preferences. After making the necessary adjustments, ensure to save your changes by clicking the ‘Publish’ button.

For your convenience, we have provided a visual reference to guide you through the process: https://imgur.com/EbumEJH

We regret to inform you that, at present, it is not possible to incorporate the word “More” into the tabs.Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ To address the concern you’ve raised, we kindly ask that you follow the steps outlined below:

1. Navigate to the “XStore” section.
2. Proceed to “Theme Options”.
3. Select “Theme Custom CSS”.
4. Locate the “Global CSS” area.

Once there, please copy and paste the CSS code provided below into the specified field.

.single-product td.woocommerce-product-attributes-item__value a:hover {
    color: #00a6be !important;
}

The result should look like this: https://imgur.com/WgZhCHs

We hope this helps.

Kind regards,
The 8Theme Team

Hello, @Arnan,

We wish to inform you that we have encountered an issue with the theme options on your website. Upon investigation, we have observed that the changes are not being published successfully. Our technical team has reviewed the console logs and identified that the server is returning a 404 & 500 (Not Found) error.

To resolve this matter efficiently, we kindly recommend that you reach out to your service provider and request their assistance in rectifying this issue.

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, Arnan,

Thank you for getting in touch with us.

1/ Please update the theme – https://prnt.sc/aPDdGOfzdLIp https://xstore.helpscoutdocs.com/article/63-theme-update

2/ Downgrade PHP version to 8.0 or 8.1.

3/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

4/ We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Arnan,

We hope this message finds you well.

We have identified a conflict between the Advanced Woo Labels/Search PRO plugins (screenshot available here: https://prnt.sc/irhzBvL0ACzU) and our XStore theme.

We would like to bring to your attention that while we strive for broad compatibility, we cannot guarantee that our theme will function seamlessly with all third-party plugins. In certain instances, additional customization may be required to ensure compatibility between the theme and plugins. Regrettably, it is beyond the capacity of the theme author to ensure universal compatibility with the multitude of plugins available, and such customization falls outside the purview of our standard support services.

In light of this, we recommend reaching out to the plugin author for assistance in resolving this issue.

We appreciate your understanding and are here to assist with any other concerns you may have.

Best regards,
The 8Theme Team

Hi @Arnan,

Hi Luca, thanks for your answer. I understand that part of the problem is with the Advanced Woo labels and the Search Pro plugins. I can see you disabled them and the products page is now working again. Thank you. Ofcourse I can contact the the creators of the plugin and ask for assistance. Before doing so; can you specify what is causing the conflict? Can you give me more information about the conflict so I can pass this on to the creators of Advanced Woo Labels?

Here is the error list when we open the Theme Options > Single Product Builder: https://prnt.sc/njS4ILax6XH4

The reason I used these two plugins is that the theme I bought didn’t seem to have the option to 1) Create product labels based on Attributes. Is this correct? Is there a way to create labels with your theme similar to the ones I can create with Advanced Woo labels? Or can you advice a plugin that can do so and is 100% compatible with the theme?

You can try with the YITH WooCommerce Badge Management plugin. For more information, please take a look at this article: https://xstore.helpscoutdocs.com/article/149-xstore-badges-on-products

2) With the search engine provided with you theme there seemed to be no option to include attributes in the search results. For me this is important because my products are mostly spare parts for domestic appliances and have a lot of serial numbers. Is there a way to include them within the search engine that comes with the theme or can you advice a plugin that does and also is 100% compatible with the theme?

We haven’t tested the 3rd party plugins related to Product Search Attributes yet.

But if you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Best regards,
The 8Theme Team

Hi @Arnan,

Everytime we enter the correct username & password, we still got this error.

https://prnt.sc/GH0KrxfW2bz1

Could you please double check?

Thank you!

Hi @Arnan,

Which issues are you facing now? We’re trying to edit the contact page and it’s working fine:

https://prnt.sc/EXex3_tcyTWb

We could also see that you’ve enabled the Advanced Woo Labels/Search PRO plugins again, they could cause the conflicts.

https://prnt.sc/BIpecuOS6379

Best regards,
The 8Theme Team

Dear Arnan,

We hope this message finds you well.

We are currently experiencing an issue where values are not being saved properly on our platform. Although we are able to click the save button, the entered values disappear upon refreshing the page.

We suspect that this may be related to a caching problem. Could you kindly assist us by disabling all third-party and cache plugins? Once this has been done, please check the functionality again to see if the issue persists.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
The 8Theme Team

Dear @Arnan,

I hope this message finds you well. I would like to provide you with an update and some recommendations regarding your current setup:

1. We have conducted a test by turning off the Mobile Panel and then proceeding with publishing and saving customizations. The process functioned normally, as verified by the Mobile panel switch being off upon refresh. We have since reactivated the Mobile Panel to maintain its functionality as it was previously set.

2. We have noticed some warnings concerning your server requirements. We strongly recommend that you review these warnings to ensure optimal performance and compatibility. You can view the details here: [https://prnt.sc/en6RzycmSIgQ](https://prnt.sc/en6RzycmSIgQ).

3. It is crucial to update your theme to the latest version to benefit from recent improvements and fixes. Please check the updates and modifications in our changelog history, which can be accessed here: [https://xstore.8theme.com/update-history/](https://xstore.8theme.com/update-history/).

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,

Jack Richardson
8Theme’s Team

Dear @Arnan,

Thank you for providing detailed steps to reproduce the issue you encountered. We observed that when dragging the slider to its maximum value at this link: https://prnt.sc/JV50rW5fQhwV, the maximum allowable value is 800. However, you indicated a preference for a maximum value of 1000, which exceeds the current limit.

Our system is designed to restrict input values beyond the specified parameters to prevent errors. As demonstrated here: https://prnt.sc/RlUxTDIIzsAR, any value below 800 is accepted and saved correctly.

We understand that you might prefer a maximum height of 1000 for the tab content in your Single Product layout, particularly if you are designing on a large monitor. However, it is important to consider that many users will access these pages on smaller screens, where a maximum height of 1000 might not be practical as it could occupy twice the height of their displays. This consideration is why we have set the maximum height limit at 800.

If your intention is to provide users with an unrestricted view of each tab without a maximum height limit, you have the option to disable the height limitation by following this link: https://prnt.sc/i9KiFPYUlzZF.

Should you still require a maximum height of 1000 or greater, you can achieve this by adding the following CSS code in the Theme Options under Theme Custom CSS -> Global CSS:

.et_product-block .tabs-with-scroll .wc-tab {
    max-height: 2000px;
}

We would appreciate your feedback on this proposed solution. Please let us know how you wish to proceed.

Best Regards,
Jack Richardson
The 8Theme Team

Hello,

You’re welcome!

Have a nice day too!

Kind Regards,
8theme team