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The sticky add-to-cart section is not responsive on mobile

This topic has 40 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

khurram virk

Participant

February 19, 2024 at 16:55

Dear Team

Good day to you!

The sticky add-to-cart section is not responsive on mobile for those products having no variations or are simple products. Please help us to make it responsive on mobile. Please check these product links having issue!

https://safeandsecureksa.com/product/twist-lock-auto-carabiner-hook/
https://safeandsecureksa.com/product/retractable-fall-arrester/

please check also the attachment.
thank you

Files is visible for topic creator and
support staff only.

#383887 Copied Theme version: 9.2.8

39 Answers
Rose Tyler

Support staff

February 19, 2024 at 17:11
Hello,

Thank you for getting in touch with us.

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb
```
@media only screen and (max-width: 992px) {
    .single-product .etheme-sticky-cart .et_column:nth-child(2) {
        justify-content: flex-start;
        overflow: auto;
    }
}
```
or this
```
@media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}
```
to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team
#383894 Copied
khurram virk

Participant

February 22, 2024 at 16:19

Dear Sir

it is requested to you please add this code.

thank you

Please contact administrator
for this information.

#384431 Copied

Rose Tyler

Support staff

February 22, 2024 at 16:52

Hello, khurram virk,

What issue do you face when trying to add the code (Theme Options > Theme custom CSS > Global)?

We face the next error when trying to access your Dashboard – https://prnt.sc/MsQgJyEo1v8W

Best regards,
The 8Theme Team

#384440 Copied

khurram virk

Participant

February 22, 2024 at 17:45

dear sir

we face this 400 error from last 1 month….when we clear the cache hosting, firewall and browser. it works and after some time it starts again.

please do the needfule.

thank you

Please contact administrator
for this information.

#384447 Copied

khurram virk

Participant

February 22, 2024 at 18:35

dear sir

we have flushed server and firewall cache, you can check in incognito mode.

thank you

#384451 Copied

Luca Rossi

Support staff

February 23, 2024 at 09:30

Dear Mr. Khurram Virk,

We are currently experiencing difficulty accessing your website, as it appears to be blocked by a firewall. This issue is significantly impacting our ability to proceed with our work. For your reference, please find a screenshot of the error we are encountering: https://prnt.sc/GYM8biyAAQBR.

We kindly request that you investigate this matter at your earliest convenience to resolve the access issue. Your prompt attention to this problem would be greatly appreciated.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#384500 Copied

khurram virk

Participant

February 23, 2024 at 16:13

Dear Sir

Good day!

We are unable to open the screenshot, please send it with other source.

Thank you

#384582 Copied

Luca Rossi

Support staff

February 23, 2024 at 16:26

Hi @khurram virk,

We’ve uploaded the File Uploading Area.

Can you check again?

Thank you!

Files is visible for topic creator and
support staff only.

#384584 Copied

khurram virk

Participant

February 23, 2024 at 17:05

Dear sir

Uploaded file area having lock..and message displaying as file is visible for topic creator and support staff only.

Thank you

#384589 Copied

Luca Rossi

Support staff

February 23, 2024 at 17:10

Hi @khurram virk,

How about now: https://userimg.8theme.com/storage/2024/02/23/32724-Screenshot%20at%20Feb%2023%2022-26-05.png?

Best regards,
8Theme’s Team

#384591 Copied

khurram virk

Participant

February 23, 2024 at 17:17

Dear sir

PC

Thanks

Please contact administrator
for this information.

#384593 Copied

Luca Rossi

Support staff

February 23, 2024 at 17:21

Hi @khurram virk,

Please add Vietnam to the Firewall.

Thank you!

#384595 Copied

khurram virk

Participant

February 23, 2024 at 19:30

Dear sir ip and country is added.

Thank you

#384604 Copied

Luca Rossi

Support staff

February 24, 2024 at 11:23

Dear Mr. Khurram Virk,

We hope this message finds you well.

We’re writing to inform you that we are continuing to experience difficulties when attempting to access the following URL: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css.

We would greatly appreciate it if you could take a moment to investigate this matter and ensure that the necessary functionalities are operating correctly.

Thank you for your prompt attention to this issue.

Best Regards,
8Theme’s Team

#384627 Copied

khurram virk

Participant

February 24, 2024 at 16:56

dear sir

we have also sent this link to succuri to investigate.

thank you

#384638 Copied

Luca Rossi

Support staff

February 25, 2024 at 10:00

Dear @khurram virk,

Please keep us informed on the progress of the matter at hand.

Kind regards,
The 8Theme Team

#384667 Copied

khurram virk

Participant

February 25, 2024 at 10:42

Dear sir

PC

Thank you

Please contact administrator
for this information.

#384673 Copied

Luca Rossi

Support staff

February 25, 2024 at 15:13

Dear Khurram Virk,

We hope this message finds you well.

We’re writing to inform you that we have encountered an issue while attempting to access the customization panel on your website. The specific link in question is: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css

For your reference, I have included a screenshot of the page we are directed to when accessing the link: https://prnt.sc/Cu1xm37eg09c

Additionally, I am providing our IP address and location details below, should you need them for troubleshooting purposes:

– IPv4 Address: 171.226.228.13
– IPv6 Address: 2402:800:63ef:5f2c:3972:7995:f913:e23d
– Country of Access: Vietnam

We would greatly appreciate your assistance in resolving this matter. Please let us know if there is any further information you require from us or if there are any steps we should follow.

Thank you for your attention to this issue.

Best regards,
8Theme’s Team

#384685 Copied

khurram virk

Participant

February 25, 2024 at 16:38

dear sir

good day to you!

PC

thank you

Please contact administrator
for this information.

#384692 Copied

Luca Rossi

Support staff

February 26, 2024 at 04:27

Dear Khurram Virk,

We are writing to inform you that we are continuing to encounter the previously reported error. For your reference, here is a screenshot of the error message: https://prnt.sc/EnhS_2jQ3nkv

The details of the error are as follows:

– Your IP: 77.111.247.120
– URL: safeandsecureksa.com/wp-admin/admin-ajax.php
– Your Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36 OPR/107.0.0.0
– Block ID: SQLi17
– Block reason: SQL injection was detected and blocked.
– Time: 2024-02-25 22:24:57
– Server ID: 19010

In order to further diagnose and resolve the issue, we kindly request that you temporarily disable the firewall or security plugin on your website. This action will help us determine whether the error persists in the absence of these security measures.

We assure you that this request is made with the utmost concern for the security and integrity of your website, and we recommend reactivating the firewall or security plugin immediately after the necessary checks have been completed.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best Regards,
8Theme’s Team

#384717 Copied

khurram virk

Participant

February 26, 2024 at 07:40

dear sir

private content

thank you

Please contact administrator
for this information.

#384728 Copied

Luca Rossi

Support staff

February 26, 2024 at 08:23

Dear Mr. Khurram Virk,

We are writing to inform you that the previously encountered 400 error has been resolved. However, we are currently experiencing a persistent 403 error when attempting to save changes within the WordPress customizer. As this is a default feature of WordPress, it should not be subject to any restrictions.

Upon further investigation, we have noticed that the error is accompanied by the following message: “Block Reason: SQL injection was detected and blocked.” For your reference, we have included a screenshot that illustrates the issue: https://prnt.sc/Q989cVjuCOMs

We kindly request that you review this matter at your earliest convenience to ensure that legitimate use of the WordPress customizer is not being erroneously blocked. Your prompt attention to this issue would be greatly appreciated.

Thank you for your cooperation and assistance.

Best Regards,
The 8Theme Team

#384739 Copied

khurram virk

Participant

February 26, 2024 at 08:59

dear sir

private-content

thank you

Please contact administrator
for this information.

#384748 Copied

Luca Rossi

Support staff

February 26, 2024 at 11:06

Dear Khurram Virk,

We are currently in the process of developing our website and require your assistance. To ensure a smooth development experience, we kindly request that you disable all caching mechanisms associated with the website, as well as any firewalls or blocking systems that may be in place. After we figure out all the issues are coming from where, we can turn them on back later.

Your cooperation in this matter is greatly appreciated and will contribute significantly to the timely progress of our website development.

Thank you for your attention to this request.

Best Regards,
The 8Theme Team

#384760 Copied

khurram virk

Participant

February 26, 2024 at 13:46

dear sir

we have disabled the following

wp rocket plugin disabled
flushed dodaddy cache
succuri cache is already disabled
succuri firewall

looking forward if you need anything

thank you

Please contact administrator
for this information.

#384798 Copied
Luca Rossi

Support staff

February 26, 2024 at 15:37
Dear Khurram Virk,

We are pleased to inform you that subsequent to the deactivation of the Sucuri firewall, we have observed that all functionalities have returned to normal operation.

Additionally, we have successfully implemented the following custom CSS:
```
@media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}
```
At your earliest convenience, could you please revisit your product page to confirm that everything is functioning as expected?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team
#384830 Copied
khurram virk

Participant

February 26, 2024 at 17:15

Dear sir

good day to you!

site is loading very slow —

we request you to please resolve all reported issues and check overall the health of site thoroughly and let us know to enable the things.

thank you for continuous support.

highly appreciated.

#384851 Copied

Luca Rossi

Support staff

February 27, 2024 at 05:32

Dear Khurram Virk,

We kindly request that you reactivate the WP-Rocket plugin at your earliest convenience.

Furthermore, please ensure that the Sucuri Firewall remains disabled for the time being, so we can ascertain whether normal functionality has been restored.

Best Regards,
The 8Theme Team

#384888 Copied

khurram virk

Participant

February 27, 2024 at 09:18

dear sir

good day to you!

we have activated WP Rocket. please review the setting.

and let us know for next steps.

thank you

#384929 Copied
Tagged: best selling woocommerce, mobile friendly themes, responsive add-to-cart, responsive woocommerce designs, sticky add-to-cart fix, woocommerce themes
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