Social Login Facebook / google stop working

This topic has 11 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Andrew Mitchell

  • 10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2024 at 08:29

    Hello,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you more effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your settings and diagnose the issue with precision.

    Furthermore, for a clearer comprehension of the problem you are encountering, we would be grateful if you could provide us with screenshots or a video illustration. This additional information will greatly facilitate our ability to offer a prompt and accurate resolution.

    Please ensure that any access credentials or sensitive information is transmitted securely.

    We thank you in advance for your cooperation and look forward to resolving your concerns.

    Best Regards,
    8Theme’s Team

    Avatar: JP
    JP
    Participant
    February 15, 2024 at 11:42

    Here are the login details

    I have a replica of my website in a local environment, and the same issue is occurring even with all the plugins deactivated. I’ve only left the required plugins active.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2024 at 13:40

    Hello,

    We appreciate your prompt response.

    Could you please provide FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: JP
    JP
    Participant
    February 15, 2024 at 15:00

    Done

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2024 at 15:13

    Hello,

    We would like to inform you that we have completed the necessary edits to the xstore-branding-admin.php file within the White Label Branding plugin. At your earliest convenience, please review the changes under the XStore > Social Authentication section.

    Best Regards,
    8Theme’s Team

    Avatar: JP
    JP
    Participant
    February 15, 2024 at 16:07

    I already had this set up and tested both logins via Facebook and Gmail.
    But now it gives me an error on the links.
    The option already appears in the menu on the website.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: JP
    JP
    Participant
    February 15, 2024 at 16:19

    Private msg

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2024 at 16:21

    Hello,

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: JP
    JP
    Participant
    February 15, 2024 at 17:37

    private msg

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 15, 2024 at 19:54

    Dear JP,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Social Login Facebook / google stop working’' has been successfully resolved, and the topic is now closed for further responses

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