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Updating plugin and theme doesn’t work due to a missing file

This topic has 8 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Ambis group

Participant

December 13, 2023 at 14:32

The theme and the plugin can’t update. Every time we tried to update the plugin and the theme with wordpress this error keeps showing up An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. we tried updating it from the dashboard and throught the ftp option. On both ways we have tried this keeps occuring after we click on update. There is a missing file or zip code we can not reach. How can we fix this problem?

Please, contact administrator
for this information.

#376559 Copied Theme version: 5.2.2 WooCommerce version: 8.4

7 Answers

Rose Tyler

Support staff

December 13, 2023 at 15:26

Hello, Ambis group,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

It is our sincere hope that this guidance will assist you in resolving your issue.

Warm regards,
The 8Theme Team

#376571 Copied

Ambis group

Participant

December 14, 2023 at 09:39

Stil doesn’t work

Please contact administrator
for this information.

#376640 Copied

Rose Tyler

Support staff

December 14, 2023 at 11:18

Hello, Ambis group,

We appreciate your prompt response.

Could you kindly furnish us with temporary wp-admin and FTP credentials at your earliest convenience?

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#376649 Copied

Ambis group

Participant

December 14, 2023 at 15:43

Hello 8 themes,

I have send you the details

Please contact administrator
for this information.

#376689 Copied

Rose Tyler

Support staff

December 14, 2023 at 15:50

Hello, Ambis group,

We are grateful for your swift response. However, we are currently experiencing difficulties with logging in. Could you kindly verify the wp-admin access credentials and furnish us with the accurate information?

Warm regards,
The 8Theme Team

#376691 Copied

Ambis group

Participant

December 14, 2023 at 16:18

I am so sorry about that let em give you the right details

Please contact administrator
for this information.

#376694 Copied

Rose Tyler

Support staff

December 14, 2023 at 16:33

Hello, Ambis group,

We hope this message finds you well.

It has come to our attention that an unauthorized version of a theme was installed on your system, as evidenced by the following screenshot: https://prnt.sc/HNM9KxVmhJy1. We would like to clarify that we cannot guarantee the performance or provide support for non-genuine software, which may have been the source of the recent issues you experienced.

To address this, we have taken the initiative to upload the authentic theme and core files through the Dashboard. We kindly ask that you verify the installation at your earliest convenience.

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#376697 Copied
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Updating plugin and theme doesn’t work due to a missing file

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