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Can't edit my home page - by luke9270

This topic has 15 replies, 3 voices, and was last updated 10 years, 9 months ago ago by Eva Kemp

luke9270

Participant

January 27, 2015 at 03:10

Hi There

I found nothing on my homepage while editting,but it shows correctly online
I can edit other pages,just not the home page,could u please help with it?
Thanks in advance

Please, contact administrator
for this information.

#37195 Copied

14 Answers

Robert Hall

Participant

January 27, 2015 at 08:45

Hello,

Try to reupdate your theme again like in video update. If this don’t help then provide as with FTP credentials in Private Content.
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#37210 Copied

luke9270

Participant

January 28, 2015 at 04:34

Hi there

I’ve updated and nothing changed,I still can’t edit the home page
Please help me with it

Thanks in advance

Please, contact administrator
for this information.

#37707 Copied

Eva Kemp

Participant

January 28, 2015 at 10:14

Hello,

Some plugins are blocking the content in the editor. I’ve deactivated all 3rd-party plugins and the content was visible.
Deactivate the plugins one by one to find out what is causing the issue.

Thank you.
Regards,
Eva Kemp.

#37752 Copied

luke9270

Participant

January 29, 2015 at 04:20

Hi There

I found the problem,it’s the WPBakery Visual Composer plugin
Days ago,I updated it myself with the file download from https://www.8theme.com/download-plugins/
Now I deactive it and the content is visible .

Could u please help update the plugin for my site ?

Thanks in advance

#38048 Copied

Eva Kemp

Participant

January 29, 2015 at 09:42

Hello,

I activated VC plugin and then deactivated other 3rd-party plugins and the editor worked fine.
So, some 3rd-party plugins are blocking the content.
Please disable them one by one but keep the required plugins enabled.

Thank you.
Regards,
Eva Kemp.

#38108 Copied

luke9270

Participant

January 30, 2015 at 07:45

Hi Eva

I tried to deactive the other plugins one by one with keeping the VC plugin active
The editor wasn’t working.
but when I deactivated the VC plugin,the content showed up..

I’m confused

#38355 Copied

Robert Hall

Participant

January 30, 2015 at 09:01

Hello,

Please provide us with FTP credentials in Private Content as well.

Regards,
Robert Hall.

#38359 Copied

luke9270

Participant

January 31, 2015 at 03:54

Hi Robert:

you can find the FTP access above,in one of my replies {#37707}

#38516 Copied

Robert Hall

Participant

January 31, 2015 at 08:52

Hello,

Sorry, but we can’t access to your FTP with that credentials. Please provide as well.

Regards,
Robert Hall.

#38525 Copied

luke9270

Participant

February 1, 2015 at 03:10

Hi Robert:
It’s not a FTP passthrough, it’s a FTPS passthrough..

Eva Kemp could use the access I provided successfully.

#38600 Copied

Eva Kemp

Participant

February 2, 2015 at 12:24

Hello,

I’ve updated Visual Composer plugin.
Please clear browser cache and check the editor now.

Thank you.
Regards,
Eva Kemp.

#38763 Copied

luke9270

Participant

March 3, 2015 at 02:48

Hi there

Sorry for being away for a month, but I still can’t edit my home page ~

#46791 Copied

luke9270

Participant

March 3, 2015 at 11:09

Oh,it’s OK now

Thanks,anyway

#46863 Copied

Eva Kemp

Participant

March 3, 2015 at 11:10

Hello,

You’re welcome.

Regards,
Eva Kemp.

#46865 Copied
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