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On the checkout page log in, you will be redirected to the empty shopping cart.

This topic has 4 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Tony Rodriguez

salmi

Participant

October 6, 2023 at 16:44

Hi, A serious problem that can lead to loss of traffic. on the checkout page login you are redirected to the empty cart. 1. you add something to the cart 2. checkout page login 3. you are redirected to the empty cart.

should this happen to a customer, then he must repeat the whole process and can lead to this no longer buy. Here should be urgently fixed. in the private area is a link to video of the process

Please, contact administrator
for this information.

#369594 Copied Theme version: 1.0

3 Answers

Tony Rodriguez

Support staff

October 7, 2023 at 07:41

Hello, @salmi,

We hope this message finds you well. We have recently conducted a comprehensive review of your website. We are pleased to inform you that your site is functioning optimally based on our assessment.

For your convenience, we have recorded a complete video of our review process. You may view this video by clicking on the following link: https://www.veed.io/view/53322c3c-2605-47f8-92bb-f07c19f7c95a?sharingWidget=true&panel=share

We recommend that you clear the cache from your site and perform a recheck to ensure optimal performance.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#369613 Copied

salmi

Participant

October 7, 2023 at 10:15

Hallo,
das Problem konnte ich selbst lösen in dem ich das Plugin Jetpack deaktiviert habe, dieses Problem scheint in der Commutiy bekannt zu sein und legt schon Jahre zurück, sollte Jemand auf das Gleiche Problem stoßen so muss er das Plugin Jetpack Deaktievieren und dann sollte alles reibungslos laufen.

#369620 Copied

Tony Rodriguez

Support staff

October 7, 2023 at 11:35

Hello, @salmi,

Thank you for sharing your solution! It’s great to hear that you were able to resolve the issue by deactivating the Jetpack plugin. Your experience and insights could be really helpful for others in the community who might encounter the same problem in the future. If you have any more tips or advice on managing similar issues, please feel free to share. We greatly appreciate your contribution!

Best Regards,
8Theme’s Team

#369627 Copied
Tagged: checkout page wordpress login, empty shopping cart woocommerce, login redirect woocommerce themes, woocommerce checkout login, woocommerce login and redirect, wordpress themes cart redirect
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On the checkout page log in, you will be redirected to the empty shopping cart.

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