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  Niddy

  Participant

  September 12, 2023 at 15:19

  Hi

  As per the title. Using your standard Ajax search, Any reason the search bar just spins and isn’t picking up results? Is it a setting or something I need to change?

  Basically it just spins and isn’t showing any results.

  Thanks

  #367314 Copied Theme version: 9

  4 Answers

  

  Rose Tyler

  Support staff

  September 13, 2023 at 05:53

  Hello, Niddy,

  Thank you for contacting us and for using XStore.

  In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

  If there is no plugin fault, please let us know and provide temporary FTP access.

  Kind Regards,
  8theme team

  #367354 Copied
  

  Niddy

  Participant

  September 13, 2023 at 09:49

  Hi

  It’s not a plugin conflict – please see info in private area.

  It works fine on a mobile though so it’s only affecting the browser view.

  Thanks for looking…

  Please contact administrator
  for this information.

  #367364 Copied
  

  Rose Tyler

  Support staff

  September 14, 2023 at 13:28

  Hello, Niddy,

  Private Content

  Kind Regards,
  8theme team

  Please contact administrator
  for this information.

  #367482 Copied
  

  Niddy

  Participant

  September 14, 2023 at 14:23

  Rose

  Thank you very much. You guys truly are legends.

  Please pass on my sincere gratitude. I’m not sure how the function hook suddenly went awry as it was fine / is fine on old staging site.

  Anyway, thank you for resolving my issue. Really appreciate it. ?

  #367492 Copied

• Tagged: no results, search bar issues, spinning search bar, woocommerce search problems, woocommerce wordpress templates, wordpress search functionality