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Count Down Timer Has Gone to 0 – Backend it is correct, live page incorrect

This topic has 8 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Tony Rodriguez

Esther

Participant

July 4, 2023 at 01:13

I have a count down timer on the front page, and suddenly it has gone to 0, though in the back end it is correct and still has many weeks remaining.

I even set up a new one, the same issue occurred, it ran correctly in elementor backend but shows 0 : 0 :0 : 0 on live front page?

#361125 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

7 Answers

Tony Rodriguez

Support staff

July 4, 2023 at 05:52

Hello Esther,

We have identified that the issue you are experiencing is likely due to Mixed Content warnings in your browser console. We suggest that you contact your hosting provider to address this issue, as outlined in the following link: https://postimg.cc/vDtDSWy5.

If the issue persists after fixing the warnings, we recommend disabling any third-party plugins (including cache plugins) that are not bundled with XStore. You can find a list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

We also suggest clearing the cache of your browser and checking again, as it is possible that one of the additional plugins is causing the problem.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#361133 Copied

Esther

Participant

July 4, 2023 at 05:54

Ok thank you, I will contact SiteGround to see if they can help further.

#361134 Copied

Tony Rodriguez

Support staff

July 4, 2023 at 06:01

Hello Esther,

We hope you are doing well. We understand that you need some time and if you require any additional assistance, please do not hesitate to reach out to us. We are always here to help.

Have a great day.

Best Regards,
8Theme’s Team

#361137 Copied

Esther

Participant

July 4, 2023 at 06:37

Hi there, I have just been in a chat with Siteground, they were able to force https and also Fix Insecure Content. But the countdown still doesn’t work, they suggest i contact you again.
Do you know which plugin may be causing it? Can I send a screehshot of my plugins?

#361142 Copied

Tony Rodriguez

Support staff

July 4, 2023 at 07:20

Hello Esther,

In order to identify the source of the issue, we recommend deactivating all third-party plugins on your site and clearing the browser cache. If this resolves the issue, you can then reactivate the plugins one by one to determine which one is causing the problem.

Best Regards,
8Theme’s Team

#361146 Copied

Esther

Participant

July 5, 2023 at 03:00

Ok thank you. I have done that and I think I found the culprit.

#361220 Copied

Tony Rodriguez

Support staff

July 5, 2023 at 05:41

Hello Esther,

We are pleased to hear that you have been able to identify the source of the issue. Please do not hesitate to reach out to us if you need any further assistance.

Thank you for contacting us.
Have a great day!

Best Regards,
8Theme’s Team

#361225 Copied
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Count Down Timer Has Gone to 0 – Backend it is correct, live page incorrect

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