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Cannot renew my license, unregister button does not work!

This topic has 13 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

kerohammocks

Participant

June 13, 2023 at 07:03

Hi,

We made a new website using Xstore theme. It was installed by website developer from FIVERR: After the job was done i noticed that his license was expired, so i went and bought the theme.

I have tried to add a new license code by unregistering from dashboard, but button does not work. So now i cannot add my new license to Theme.

Can you help?

Best regards
Joni

#359260 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

12 Answers

Rose Tyler

Support staff

June 13, 2023 at 07:13

Hello Kerohammocks,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access, so we can take a closer look at the situation on your site.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359262 Copied

kerohammocks

Participant

June 13, 2023 at 07:25

Private text wrote.

Please contact administrator
for this information.

#359266 Copied

Rose Tyler

Support staff

June 13, 2023 at 07:53

Hello Kerohammocks,

Thank you for your response.

You can’t unregister the theme now and maybe can’t do some other things because a cracked/pirated version is used on your site.

Download the theme and Core plugin from this page – https://www.8theme.com/downloads and reupload them on your site. After that try to deregister XStore. If this doesn’t help, provide temporary FTP access, so our dev team can check the situation more deeply and help you.

“There is currenty speed optimization going on with the website” – it would be better to do this after the official theme version installation.
Please note that we are not responsible for the work of the pirate theme version.

Kind Regards,
8theme team

#359273 Copied

kerohammocks

Participant

June 13, 2023 at 11:07

I wrote private message.

Please contact administrator
for this information.

#359291 Copied

Rose Tyler

Support staff

June 13, 2023 at 11:59

Hello Kerohammocks,

Thank you for your response.
Ok, contact us later then.

Kind Regards,
8theme team

#359295 Copied

kerohammocks

Participant

June 14, 2023 at 06:07

Hi, we have moved the server.

Please contact administrator
for this information.

#359344 Copied

Rose Tyler

Support staff

June 14, 2023 at 07:14

Hello Kerohammocks,

Our email is in the Private Content area.
Because it will be temporarily access, you can use any email.
Please provide us with the next FTP access data: FTP host, FTP username, FTP password, FTP port, FTP encryption.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359350 Copied

kerohammocks

Participant

June 14, 2023 at 11:13

Please look private area.

Please contact administrator
for this information.

#359383 Copied

kerohammocks

Participant

June 14, 2023 at 12:08

It seems that if i upload newest xtheme core plugin manually, it still doens’t update it. It says in plugin page that there is new version available.

#359387 Copied

Rose Tyler

Support staff

June 14, 2023 at 12:36

Hello, Kerohammocks,

Thank you for your response.

We’ve registered the theme with your purchase code and updated it via Dashboard.

Please clear cache and check now.

Kind Regards,
8theme team

#359389 Copied

kerohammocks

Participant

June 14, 2023 at 15:40

HI,

Yes it works now, thank you!

I have a another problem with a theme cookie plugin. Do you want we to open a new topic for that?

Joni

#359407 Copied

Rose Tyler

Support staff

June 14, 2023 at 15:46

Hello, Kerohammocks,

You’re welcome!

Yes, please open up a new topic for a new question.
Describe the problem in more detail.

Kind Regards,
8theme team

#359408 Copied
Tagged: button, error, license, renewal, unregister, woocommerce, wordpress
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