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Order related emails not received from woocommerce

This topic has 4 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: webpat
    webpat
    Participant
    May 24, 2023 at 14:11

    Hi,

    I have setup a payment gateway and when I placed a order myself…I got message from the payment gateway but did not get email from woocommerce store like I was getting earlier…..

    Is there some setting to get those also because that also gives a Thumbnail of the product in order..

    Please tell

    #357568 Copied Theme version: 6.2 WooCommerce version: 14.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2023 at 15:01

    Hello Webpat,

    Thank you for getting in touch with us.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    It helps to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    #357576 Copied
    Avatar: webpat
    webpat
    Participant
    May 25, 2023 at 04:56

    HOw to do that? WIll it not disturd the settings of XStore theme and other wordpress settings?

    #357627 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 25, 2023 at 07:27

    Hello @webpat,

    We would like to inform you that when switching themes, the widgets may change positions. To prevent this from happening, please open the Appearance > Widgets tab before switching themes, so that you can move the widgets to the correct area after switching back.

    We hope this information is useful.

    Best Regards,
    8Theme’s Team

    #357645 Copied

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