Reply 355898 to: Hello, I have a problem. When I activate the Variation Gallery on the product page, the video is not
Tony Rodriguez
Support staff
May 8, 2023 at 08:32
Hello @vasak,
We apologize for the inconvenience, but the WordPress Admin Login details you provided are not working. Please refer to the screenshot in the private content area.
In order to investigate the issue, we kindly ask that you provide us with the correct/working Login details.
Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
