Hello, Amy V,
Thank you for contacting us and for using XStore.
Your site is under maintenance mode, so we can’t check it without access.
Could you provide temporary wp-admin access?
Also please provide some screenshots for a better understanding of your request.
Have you tried to contact Elementor Pro support?
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Kind Regards,
8theme team