Hello, Marie,
Thank you for your response.
We kindly request that you provide us with temporary wp-admin and FTP access so that we can investigate what can be done to assist you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation.
Kind Regards,
8theme team