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Glitches – product image gallery not active

This topic has 7 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Namaste

Namaste

Participant

March 12, 2023 at 12:58

Hi,

Another glitch. It is not possible to click to the next product image – affected: quick view and product page (It looks like there is just one product – “next” arrov not active. I can click next image when I enlarge product gallery.

#349728 Copied Theme version: 9.0.5

6 Answers

Rose Tyler

Support staff

March 12, 2023 at 16:22

Hello, Namaste,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If the above steps do not resolve the issue, please provide us with temporary access to both the wp-admin and FTP of your website. This will allow us to further investigate the issue and provide an accurate solution.

Kind Regards,
8theme team

#349751 Copied

Namaste

Participant

March 18, 2023 at 21:48

Hi,

I was not able to find the issue.

I also noticed: I don’t have any “clear filters option (so when a brand is selected, there is no way to view all again)

Another option that used to work is glitching – we had pop-up cart and now no matter what combination I use, it is not working (add to cart button has little spinning checkbox – and that is it). I finally gave up and went back to the simple woocommerce redirect to cart option.

Please contact administrator
for this information.

#350441 Copied

Rose Tyler

Support staff

March 19, 2023 at 11:26

Hello, Namaste,

Thank you for the reply.

1/ Theme Options > Speed optimization > Disable Theme Swiper JS Library > Off.

2/ Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr

Kind Regards,
8theme team

#350475 Copied

Namaste

Participant

March 19, 2023 at 15:40

Hi,

Thank you! We are getting close, but we still have a problem with the Quick product view – the first and second pictures are working fine. When you swipe to the third – whole preview collapses to a narrow strip across the screen – see screenshot in pw.

BTW – can you tell me how to change the default green color in the pop-up cart?

Please contact administrator
for this information.

#350498 Copied

Rose Tyler

Support staff

March 19, 2023 at 16:33

Hello, Namaste,

Thank you for the reply.

1/ Please clear the cache and check now.

2/ Theme Options > Styling > Alerts > colors.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350505 Copied

Namaste

Participant

March 19, 2023 at 19:27

All fine now. Thank you.

#350516 Copied
Tagged: gallery, glitches, image, product, templates, woocommerce, wordpress
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Glitches – product image gallery not active

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