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Where is the problem when i import theme files??

This topic has 24 replies, 3 voices, and was last updated 1 years, 2 months ago ago by 15n7

15n7

Participant

March 3, 2023 at 15:03

Classic Installed! But we have some errors:

pages not installed 🙁
widgets not installed 🙁
home_page not installed 🙁
posts not installed 🙁
products not installed 🙁
static-blocks not installed 🙁
media not installed 🙁
options not installed 🙁
menu not installed 🙁
slider not installed 🙁
default_woocommerce_pages not installed 🙁
init_builders not installed 🙁
elementor_globals not installed 🙁

The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings.

Please, contact administrator
for this information.

#348735 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

23 Answers

Rose Tyler

Support staff

March 3, 2023 at 15:19

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.
We have reviewed your website and observed that the demo content has been imported. Is there anything else we can help you with?

Kind Regards,
8theme team

#348738 Copied

15n7

Participant

March 4, 2023 at 18:36

Every time I import, I get the following messages (I want to know why because I don’t know what was specifically inmporotated):
site not installed 🙁
widgets not installed 🙁
home_page is not installed 🙁
posts are not installed 🙁
products are not installed 🙁
static blocks are not installed 🙁
media are not installed 🙁
options are not installed 🙁
menus not installed 🙁
slider is not installed 🙁
default_woocommerce_pages is not installed 🙁
init_builders is not installed 🙁
elementor_globals is not installed 🙁

It happens with every single theme whether Elementor or WpBakery.

Another problem is that when I give edit pages via WPBakery (Frontend), the plugin freezes and doesn’t load. I have also enabled Backend editing but nowhere does it show that “Backend Edit” button.

And so far the last problem that the theme uses probably a lot of unnecessary plugins because they are slow to load “customization” etc.

But maybe I’m wrong and you’ll figure out a completely different problem that may be causing this.

Thank you

Please contact administrator
for this information.

#348886 Copied

Rose Tyler

Support staff

March 5, 2023 at 10:32

Hello,

1/ We can’t access your Dashboard – https://prnt.sc/pN3eZyrYAtnq Could you disable this restriction?
2/ It is recommended to run an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.
3/ Once the two steps have been completed, please let us know which demo version you would like to import so that we can do it for you.

Kind Regards,
8theme team

#348911 Copied

15n7

Participant

March 5, 2023 at 13:23

Ok, try it now

#348936 Copied

15n7

Participant

March 5, 2023 at 13:32

and please install this theme https://xstore.8theme.com/elementor/demos/minimal-fashion02/ – WPBakery

#348937 Copied

Rose Tyler

Support staff

March 5, 2023 at 13:49

Dear @15n7,

Thank you for the reply.

https://prnt.sc/KIKPD5NbZbKb – we are unable to locate the URL for the page with the login form.

Could you please provide us with the URL?

Kind Regards,
8theme team

#348938 Copied

15n7

Participant

March 5, 2023 at 19:30

in private

Please contact administrator
for this information.

#348953 Copied

Tony Rodriguez

Support staff

March 6, 2023 at 05:54

Hello @15n7,

We regret to inform you that it is not possible to import the Minimal Fashion 02 demo with the WP Bakery page builder. This demo is only available with the Elementor page builder, as shown in the screenshot provided (https://postimg.cc/WFxJfVNq).

Would you like to install it with Elementor page builder? Alternatively, you can check out the other demos available with WP Bakery page builder (https://postimg.cc/QB98YTHS) and let us know which one you would like to import. We will be happy to assist you.

Best Regards,
8Theme’s Team

#348967 Copied

15n7

Participant

March 6, 2023 at 08:50

Ok s try instal https://xstore.8theme.com/demos/hipster/ WPBakery.

And please, when the installation will be successful write me what was wrong during my installation. Or, when wordpress will be reseted to default settings installation will be ok

Thank you.

#348989 Copied

Tony Rodriguez

Support staff

March 6, 2023 at 09:46

Hello @15n7,

We apologize for the inconvenience you have experienced. Upon further investigation, we have determined that the issue is due to your server not meeting the requirements of the theme and plugins.

To resolve this issue, please contact your service provider and ask them to adjust the server requirements to meet the theme requirements. You can view the theme requirements in the image provided here: https://ibb.co/VBscvWg.

Once this is done, please let us know and we will attempt to import the demo onto your site again.

Best Regards,
8Theme’s Team

#349002 Copied

15n7

Participant

March 6, 2023 at 10:11

wtf?? and where is the problem. The hosting server is faster then you need. And what are you doing !!!!!!! my login site open 404 page !!!!!!!!!!!!!!!!!!!!!!!!!!!!

#349006 Copied

Rose Tyler

Support staff

March 6, 2023 at 12:08

Dear @15n7,

We were unable to log in to your site till find the correct URL of the login page, so we’ve disabled WPS Hide Login plugin now.

We have now completed the import of the Hipster WPBakery demo. Please review your site and let us know if you require any further assistance.

Kind Regards,
8theme team

#349033 Copied

15n7

Participant

March 6, 2023 at 12:48

I can’t login to my site! my email or login name was deleted

#349036 Copied

15n7

Participant

March 6, 2023 at 12:57

and please send me link to instructions, how i speed up loading theme functions and sections or best requirements for speed loading

#349038 Copied

Rose Tyler

Support staff

March 6, 2023 at 13:14

Dear @15n7,

1/ We did not touch your login info. You can login the site using the credentials you provided for us via the Private Content area.

2/ Please refer to the following link for instructions on how to speed up your website: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website/

Kind Regards,
8theme team

Please contact administrator
for this information.

#349042 Copied

15n7

Participant

March 6, 2023 at 13:56

https://www.saja.sk/wp-content/uploads/2023/03/mka.png
…..

OK, thank you

#349047 Copied

Rose Tyler

Support staff

March 6, 2023 at 16:09

Hello, @15n7,

Is there anything else we can help you with?

Kind Regards,
8theme team

#349071 Copied

15n7

Participant

March 6, 2023 at 16:16

https://www.saja.sk/wp-content/uploads/Snimka-obrazovky-2023-03-06-o-16.11.41-2.png

When i click to “Edit with WPBakery Page Builder”

The plugin no load to editing and i dont know find WPBakery backend editor

#349074 Copied

15n7

Participant

March 6, 2023 at 16:21

login in private

i disabled all security

Please contact administrator
for this information.

#349077 Copied

Rose Tyler

Support staff

March 6, 2023 at 16:55

Hello, @15n7,

When Massive Addon plugin is disabled pages can be edited using WPBakery? If so, it is a known issue of the Massive Addons plugin that caused by server limits – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
You need to contact hosting provider and ask to increase the maximum body length value.

Kind Regards,
8theme team

#349086 Copied

15n7

Participant

March 6, 2023 at 16:57

https://www.saja.sk/wp-content/uploads/Snimka-obrazovky-2023-03-06-o-16.56.20-2.png

#349087 Copied
Rose Tyler

Support staff

March 6, 2023 at 17:22
Hello, @15n7,

We are talking about the maximum body length value. Try to add those rules to your .htaccess file:
```
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
```
or contact your hosting provider and provide them with our response – https://prnt.sc/a65agwQlR8ol

Kind Regards,
8theme team
#349088 Copied
15n7

Participant

March 6, 2023 at 21:43

OK! when i add your code to rules WPBakery load normal.
BIG THANKS FOR THIS ANSWER.

Everything other looks good so far.
So, I will mark the topic as solved

Thank you for help.

#349108 Copied
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Where is the problem when i import theme files??

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