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Product pages are not loading – showing blank pages

This topic has 9 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

TylerB93

Participant

October 25, 2022 at 08:03

Hi, I have recently purchased this theme, everything works as it should but the product pages are showing blank content. I have done everything listed in the documentation to no prevail. Please assist.

#337264 Copied Theme version: 8.3.5 WooCommerce version: Latest

8 Answers

Tony Rodriguez

Support staff

October 25, 2022 at 09:15

Hello, @TylerB93,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337270 Copied

TylerB93

Participant

October 27, 2022 at 06:42

Hi I have disabled 3rd party plugin but I had the same result – it seems the issue is coming from the core plugin. Please assist. I have replied with the credentials in the private content area.

#337413 Copied

TylerB93

Participant

October 27, 2022 at 06:44

Website credentials..

Please contact administrator
for this information.

#337414 Copied

Tony Rodriguez

Support staff

October 27, 2022 at 08:10

Hello, @TylerB93,

Actually, the issue is that you have enabled the “Single product page builder” option from the Theme options >> WooCommerce >> Single Product Builder see image: https://postimg.cc/JDFVWgVY

But you didn’t set up the page. you just leave it empty that’s why the empty page appears on the site I just disable it and now your issue is resolved. check the resulting image here: https://postimg.cc/9RRTM596

There is no plugin that causes the issue all of your plugins are still activated and the issue was resolved. Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#337417 Copied

TylerB93

Participant

November 5, 2022 at 11:55

Hi I am having an issue with the site – the sites inner pages are loading boxed and I do not know how to fix this. Please help.

https://feverbranding.co.za/about-us/

#337943 Copied
Tony Rodriguez

Support staff

November 6, 2022 at 05:45
Hello, @TylerB93,

You have to change the site width in px from XStore >> Theme Settings >> General/Layout: https://postimg.cc/0b5cZYMk

OR you can try with the below-given CSS code, you can paste it under XStore >> Theme Settings >> Theme Custom CSS >> Global:
```
@media only screen and (min-width: 1200px){
.container, div.container{
    max-width: 100% !important;
}
}
```
Regards 8Themes Team.
#337956 Copied
TylerB93

Participant

November 15, 2022 at 21:58

Hi, i am in need of assistance with this theme – i have installed WP rocket as well as Cloudflare to helpspeed up the loading of the images, and products on the site.

The products on the front page are not loading at all and they do not display when a client first visits the page – am i doing something wrong on my settings – is there any way i could fix this?

#338692 Copied

Tony Rodriguez

Support staff

November 16, 2022 at 06:05

Hello, @TylerB93,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the resulting video: https://streamable.com/3ffqqt

I just disable these options from the XSTORE >> Theme Settings >> Speed Optimization >> https://postimg.cc/v1rK7SfZ and your issue is resolved.

Note: Please always remember that when using the optimization plugins to speed up your site do not use the “Speed Optimization Wizard” feature of the theme as they might conflict with one another.

Regards 8Themes Team.

#338700 Copied
Tagged: blank pages, loading issues, product pages, solutions, themes, woocommerce, wordpress
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