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Problem with Xstore and Stripe Payments Gateway

This topic has 7 replies, 5 voices, and was last updated 8 months, 4 weeks ago ago by Rose Tyler

Grant

Participant

October 25, 2022 at 03:09

I have a problem with Stripe Payment Gateway on my live site running Xstore and latest WP and Woo. The problem is replicated across all main desktop browsers but not mobile.

The problem is when entering card details as soon as you scroll the page the details vanish. This means that payment cannot be made via Stripe using a Desktop browser. This is a new problem after changing themes. I’ve currently removed Stripe payments as an option on the live site but it remains on the Development site for troubleshooting.

If someone could get back to me on this one ASAP as most of our customers choose Stripe over Paypal.

Please, contact administrator
for this information.

#337242 Copied Theme version: 8.35 WooCommerce version: 7.0.0

6 Answers

Grant

Participant

October 25, 2022 at 05:19

I found a workaround for the moment in having the checkout page layout as “Separate” rather than classic. Its something to do with the way the payment box floats on scroll, I think. I’ve left the Dev site classic checkout if you want to see it in action. I prefer the classic layout but for the moment on the live site separate will work for me.

#337245 Copied

Rose Tyler

Support staff

October 25, 2022 at 08:27

Hello,

Thanks for contacting us.

Please record a video of the problem, and provide temporary wp-admin + FTP access to the dev site.

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#337266 Copied

Ioannis

Participant

October 31, 2022 at 20:51

Hi,
i have the same problem.

how can it be fixed

Thanks
Yiannis

#337621 Copied

Tony Rodriguez

Support staff

November 1, 2022 at 05:40

Hello, @Ioannis,

You have to choose the “Separate” layout from XStore >> Theme Settings >> WooCommerce >> Cart/Checkout Layout: https://postimg.cc/308LMrbt

Regards 8Themes Team.

#337626 Copied

Enjin

Participant

August 23, 2023 at 16:09

Hello,

Several months later we still have this issue. Changing the layout is not a fix but only a temporary solution… The issue seems to come from the “js” controlling the sticky column.

#365471 Copied

Rose Tyler

Support staff

August 24, 2023 at 07:51

Hello, Enjin,

https://www.8theme.com/topic/important-issue-with-stripe-and-advance-layout/#post-365473

Kind Regards,
8theme team

#365497 Copied
Tagged: gateway, payments, problem, stripe, woocommerce, wordpress, xstore
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