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Unable to save changes on homepage through Elementor

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

IvanMTK

Participant

October 11, 2022 at 03:30

We’re unable to make any changes to the homepage and save it through Elementor. We keep getting server error message.

We have already tried increasing the memory limit from the host among other things that were recommended to do by Elementor support forums.

Please, contact administrator
for this information.

#336170 Copied Theme version: 8.1.5 WooCommerce version: 6.1.2

7 Answers

Tony Rodriguez

Support staff

October 11, 2022 at 06:36

Hello, @IvanMTK,

I have just checked your site now and find that you are using a very old version of the theme and have missed a lot of theme updates in between your current running theme version and the latest version of the theme.

You can check the changelog of our theme here: https://xstore.8theme.com/update-history/

So you have to update the theme and Core plugin to the very latest version and then check back.

https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update
https://xstore.helpscoutdocs.com/article/103-translation-files-update

Regards 8Themes Team.

#336182 Copied

IvanMTK

Participant

October 12, 2022 at 00:28

Thank you for looking into this.

Unfortunately, we are not in a position to update theme and core plugin due to the fact that we have tried doing so in the past and it did not resolve our issue and more importantly, it broke a lot of sections in the website.

We are close to launching so we are trying to resolve this and we will spend time after the launch to go through the process of updating the theme + core plugin.

One thing to note, this issue with homepage started happening out of nowhere. We have not made any changes recently that would cause this to occur. it was working fine in the past and just started not working in the last few weeks.

We would appreciate your help looking into this and helping us resolve the issue until we update the theme. Thank you

#336248 Copied

Tony Rodriguez

Support staff

October 12, 2022 at 06:47

Hello, @IvanMTK,

I can understand your situation but as you can read this official Elementor documentation about this issue: https://elementor.com/help/500-error/ it is not a theme-related issue. In the article, you can read to know, why the issue appears on the site and how you can fix it.

I am sorry but this is totally independent of our theme. You can try to reach out to Elementor support for this as well.

Hope you can understand.

Regards 8Themes Team.

#336257 Copied

IvanMTK

Participant

October 25, 2022 at 01:25

Hello,
Thanks for sending over this article over. I’ve gone ahead and followed all the steps described in order to troubleshoot the issue and nothing seems to be fixing the problem. I suspect it has to do with the theme because we have experienced this exact problem in the past and you guys resolved it under a separate thread, I just don’t know what exactly was performed in order to resolve it.

#337241 Copied

Tony Rodriguez

Support staff

October 25, 2022 at 06:54

Hello, @IvanMTK,

Could you please share your site WP Admin working Login and also the Cpanel Login details so that I will further check it for you and also your site is not working for me and giving 504 error, and I am trying to access it from Pakistan, so please allow it if it is blocked.

Please share the confidential information under the private content area of this topic.

Regards 8Themes Team.

#337258 Copied

razr1911

Participant

November 7, 2023 at 10:58

i am also facing same issue anything i tried to make changes i end up using yellowpencil css editor afterwards something else in design gets messed up.

Whatever i add in single page builder using xtore builder via elementor its not showing same edits on the single page i was trying to edit can you please take a look.

Please contact administrator
for this information.

#372827 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 12:33

Hello, @razr1911,

We kindly request that you always initiate a new topic on our support forum for any issues or inquiries you may have.

We have noted that your recent request was somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are encountering. Additionally, please include screenshots or video of the issue and the URL of the page where you are experiencing the problem. This will enable us to thoroughly investigate and provide you with the most appropriate assistance.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#372850 Copied
Tagged: changes, customization, elementor, homepage, saving, woocommerce, wordpress
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