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Visual issues with XStore Theme. ajax and Slider

This topic has 20 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Andrés

Participant

July 17, 2022 at 14:58

Hello, I bought the theme a couple of days ago and today I decided to activate and implement it, but I have run into several errors when starting the import of the demos.
Next I will show you how the home of my website looks like
https://prnt.sc/QsaCdKfNz6h5

Page load speed has been greatly affected as even the theme settings panel takes too long to load
https://prnt.sc/2jMRdRKpZV6o

Every time I try to move between the options of the dashboard, either the theme or the page, it throws me the error 503, and as you can see, I have all the system requirements
https://prnt.sc/T7dZb8RgfCmJ

I left a user and an administrator in the private content area so that you can please review the errors that the web is having, even with the imported content.
I hope you can help me, regards

Please, contact administrator
for this information.

#329877 Copied Theme version: 8.2.3 WooCommerce version: 6.7.0

19 Answers

Rose Tyler

Support staff

July 17, 2022 at 15:55

Hello,

Thanks for contacting us.
On your site, not our theme is activated and we can’t log in. Please check.
Make sure that all 3rd party plugins are disabled before the import. Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import.

Regards

#329884 Copied

Andrés

Participant

July 17, 2022 at 18:08

I have deactivated all the plugins of the web, but now when I try to import the content, it tells me that the pages could not be installed and others, please, enter with the main user, since the user that I gave them is not allowing them, I will leave them in the private content area.

Please contact administrator
for this information.

#329888 Copied

Awais Ahmed

Participant

July 18, 2022 at 07:45

Hello, @Andrés,

Your site is locked see image: https://postimg.cc/JDCW3s15 whenever I try to go to the backend admin dashboard it is locked and I am not able to check and fix your issue please fix the locked issue so that I will be able to check and fix your issue.

Regards 8Themes Team.

#329900 Copied

Andrés

Participant

July 18, 2022 at 15:39

When I try to open the web, it works without any problem https://prnt.sc/HmpMMYAvsXfm
https://prnt.sc/29lFk7fBfI1V
https://prnt.sc/J4vrT9q8Mj-b
I don’t know why I’m having so many problems with the template, that’s why I come to you, support.
I will leave the main username and password once again in the private content area

Please contact administrator
for this information.

#329940 Copied

Awais Ahmed

Participant

July 19, 2022 at 07:37

Hello, @Andrés,

I don’t see any issues on your site also the screenshots you shared with us. I have seen them all good in the screenshots too, so what problem you are facing with the template can you please elaborate on it with the help of a video for a better reference to understand.

Regards 8Themes Team.

#330004 Copied

Andrés

Participant

July 22, 2022 at 18:35

I was finally able to install and import the content of the template correctly, but now I am having problems with the widget area, they are displayed in this way: https://prnt.sc/F0MehAG-IaWR
not fully charged: https://prnt.sc/MLHH5NIxeGpC

In the private content area I left the main username and password so that you can please check what is happening.

Regards.

Please contact administrator
for this information.

#330266 Copied

Rose Tyler

Support staff

July 22, 2022 at 19:29

Hello,

Go to Theme Options > General > Enable Classic Widgets Panel > On.

Regards

#330270 Copied

Andrés

Participant

July 25, 2022 at 12:53

Thanks for the suggestion, I was finally able to modify the widgets, but I still have some problems.
First: The footer of the page shows me that it is password protected as well as the store item in the menu
https://prnt.sc/tP7t1z_617ae
https://prnt.sc/UbZIURt0bG8Q
I’ve tried everything, but nothing works and I can’t remove that “protection”
Second: The Instagram widget is not working, I have already placed the user and linked it, I selected the account in the widget but all I get is the message shown below
https://prnt.sc/JECRCYpcDaRE
Third: The slider runs to the left, and I don’t know why, the only thing I modified was the texts of it so that it wasn’t with the theme options
https://prnt.sc/pYHwLjT_mySc
Fourth: I followed to the letter the steps to translate the theme into Spanish, but it was not translated, the things that are in Spanish are there because I have manually put them in their place, modifying each menu item or the page itself.
I hope you can help me correct these problems, your template seems very cool
Regards.

Please contact administrator
for this information.

#330421 Copied

Rose Tyler

Support staff

July 25, 2022 at 13:31

Hello,

We can’t access your Dashboard – https://prnt.sc/NB7ZxOLEG5SK Is there restriction by ip?
176.98.89.198

Regards

#330427 Copied

Andrés

Participant

July 25, 2022 at 14:34

Please try again, and if it does not allow you to enter, tell me from which country you are trying to enter, since the provider has access blocked according to certain countries.
Regards.

#330434 Copied

Andrés

Participant

July 25, 2022 at 14:45

Checkout button is also not working
https://prnt.sc/YO7xOy3IyDCE

#330436 Copied

Rose Tyler

Support staff

July 25, 2022 at 14:55

Hello,

Unblock it for Ukraine.

Regards

#330437 Copied

Andrés

Participant

July 25, 2022 at 14:59

Done, please try again.

Regards.

#330439 Copied

Rose Tyler

Support staff

July 25, 2022 at 15:47

Hello,

No, it doesn’t work, still. I’ve activated VPN to be able to access your Dashboard.
1/ I’ve enabled WPbakery for static blocks – https://xstore.helpscoutdocs.com/article/101-wpbakery-page-builder , and re-selected blocks for Prefooter and Footer via Appearance > Widgets.
2/ Edit page > Instagram element > select account – https://prnt.sc/FZ9b3q9JObFP
3/ Don’t stretch row with the slider, use Default https://prnt.sc/Me7mQyL3FWWx
4/ Clear cache and check translation of the theme and XStore Core plugin now
5/ Please do the next test: Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue on the checkout page when the Storefront theme is activated?
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#330443 Copied

Andrés

Participant

July 25, 2022 at 17:53

Hello, everything is working perfectly fine.
I did what they asked me, activated the Storefront and went through the payment process and there was no problem, but when I returned to the XStore template, the checkout button stopped working

#330447 Copied

Andrés

Participant

July 27, 2022 at 11:19

Hello, have been 2 days from your lasta answer, I need help with the checkout button, it’s not working on your template and it worked perfectly on Storefront template.
Hope your help soon.
Regards.

#330555 Copied

Andrés

Participant

July 27, 2022 at 11:27

And now I’m having a problem, I was adding the brands of the products of my store, and I can’t add more because it automatically gives me a message saying that the WPBakery must be activated with an original license. I hope you can help me since all these inconveniences have stopped my store and sales too.

Regards.

#330556 Copied

Rose Tyler

Support staff

July 27, 2022 at 12:27

Hello,

Sorry for the delay in answering.
1/ I’ve disabled Advanced Layout for Cart/Checkout layout via Theme Options. The checkout button works now.
Please provide FTP access, so I can pass the problem to our dev team.
If you do not know how to create FTP, your hosting provider should be able to assist you.
2/ Could you record a video of the problem?

Regards

#330557 Copied

Rose Tyler

Support staff

July 27, 2022 at 14:21

Hello,

check now pls !
It will be fixed globally in next theme update also !
Issues were with new Cart/Checkout layouts options

Regards

#330571 Copied
Tagged: ajax, issues, slider, themes, visual, woocommerce, wordpress, xstore
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Visual issues with XStore Theme. ajax and Slider

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