• 

  Juliano Soares

  Participant

  July 8, 2022 at 14:32

  I just can’t activate my license. The below message is shown:

  API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.

  —

  However there’s no problem with the SSL certificate. I’ve checked it.

  Can someone help me, please, once there’s no direct support.

  #329212 Copied Theme version: 8.2.3 WooCommerce version: 6.6.1
  1 Answer
  

  Rose Tyler

  Support staff

  July 8, 2022 at 14:42

  Hello,

  Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
  To activate the theme your site should be able to make requests to our server and get a response.

  Regards

  #329213 Copied

• Tagged: activate license, activation troubleshooting, connection issue, solve license problem, wordpress woocommerce themes
• Viewing 2 results - 1 through 2 (of 2 total)