• 

  Joost van Kempen

  Participant

  January 12, 2015 at 09:33

  Dear Support,

  After migrating to another server the following error appears on the product page:
  Warning: getimagesize(/home/bertplantagie.nl/public_html/wp-content/uploads/eetkamerstoel-amie-sfeer-1-300×300.jpg): failed to open stream: No such file or directory in /home/bertplantagie.nl/public_html/new/wp-content/themes/bertplantagie/framework/images.php on line 123

  The error appears after activating the product hover image. For example on the page: http://new.bertplantagie.nl/productcategorie/stoelen/eetkamerstoelen/.

  I’ve reuploaded all files, even replaced all files with files from a fresh wordpress install and royal theme. Unfortunately no succes. Any idea how to fix this?

  Regards,
  Joost

  Please, contact administrator
  for this information.

  #32870 Copied
  5 Answers
  

  Eva Kemp

  Participant

  January 12, 2015 at 15:46

  Hello,

  We’re unable to connect to FTP. Do you have any restrictions?
  Also this link new.bertplantagie.nl/wp-admin doesn’t work.
  Please check if you uploaded all images into /public_html/new/wp-content/uploads directory.

  Thank you.
  Regards,
  Eva Kemp.

  #32944 Copied
  

  Joost van Kempen

  Participant

  January 12, 2015 at 15:54

  Hello Eva,

  Both admin link and FTP work for me. Perhaps you could try http://new.bertplantagie.nl/wp-login.php for the adminlink?

  The FTP is working as well, no restrictions. Please see the private content area for additional information.

  
  

  Regards,
  Joost

  Please, contact administrator
  for this information.

  #32949 Copied
  

  Eva Kemp

  Participant

  January 12, 2015 at 19:10

  Hello,

  Sorry, but we still can’t connect to FTP. There is an error:
  Response: 530 IP access denied.

  Please check your .htaccess file if there are no any restrictions.

  Thank you.
  Regards,
  Eva Kemp.

  #33009 Copied
  

  Joost van Kempen

  Participant

  January 13, 2015 at 09:05

  Hi Eva,

  Apologies, I need to Whitelist either your country or ip 🙂 Could you please tell me one of these?

  Edit: At your contact page I see you’re based in London. I’ve whitelisted UK, could you please try again?

  Kind regards,
  Joost

  #33109 Copied
  

  Eva Kemp

  Participant

  January 13, 2015 at 17:58

  Hello,

  Could you please disable restrictions for FTP as we’re still unable to log in?

  Thank you.
  Regards,
  Eva Kemp.

  #33258 Copied
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