• 

  Oliver Theiß

  Participant

  June 22, 2022 at 20:13

  Hello all …………
  I have a Problem……….

  my loading times are now okay …. But your theme is no longer working normally….. 🙁 I have a few errors ….. just on the product page the shopping cart function no longer works ….. and the backend is slow …..

  Here is the feedback from .cloudways.com

  Thanks a million for waiting, truly value your patience, I have checked this for you online and it looks like the theme needs to be reinstalled. in rare cases some plugins when migrated wont work properly therefore the best approach is to reinstall it.

  could you update it for me..i panic that i will do it wrong and delete customized things

  Many thanks…..

  Please, contact administrator
  for this information.

  #326635 Copied Theme version: Version: 8.2 WooCommerce version: Version 6.6.0
  11 Answers
  

  Olga Barlow

  Participant

  June 23, 2022 at 16:10

  Hello,

  Provide us with FTP access to your site, please, to take a closer look at the issue.

  Regards

  #326770 Copied
  

  Oliver Theiß

  Participant

  June 23, 2022 at 20:31

  yes… of course….. it is unfortunately not as easy as it used to be

  cloudways.com it´s a bit different …..

  https://support.cloudways.com/en/articles/5119485-guide-to-connecting-to-your-application-using-ssh-sftp

  They told me you need this guide……..

  many thanks and apologies for the hassle

  Oliver

  Please contact administrator
  for this information.

  #326787 Copied
  

  Olga Barlow

  Participant

  June 24, 2022 at 13:51

  Hello,

  Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

  Regards

  #326914 Copied
  

  Oliver Theiß

  Participant

  June 26, 2022 at 21:03

  Thank you:)

  #327068 Copied
  

  Rose Tyler

  Support staff

  June 28, 2022 at 13:11

  Hello,

  Fixed. Check now. It will be also included globally in the next theme update.

  Regards

  #327226 Copied
  

  Oliver Theiß

  Participant

  June 30, 2022 at 11:20

  Hello sorry for the late reply.

  Yes, the error is fixed…….
  but unfortunately now the whole pre footer and footer is broken…..
  What have you changed the……. I do not know how to fix it :((

  lg Oliver

  #327685 Copied
  

  Olga Barlow

  Participant

  June 30, 2022 at 14:59

  Hello,

  Keep these options disabled https://prnt.sc/oMhnG3484jwp

  Regards

  #327807 Copied
  

  Oliver Theiß

  Participant

  June 30, 2022 at 15:04

  Heay thank you for your fast feedback :))

  #327810 Copied
  

  Rose Tyler

  Support staff

  June 30, 2022 at 15:07

  Hello,

  We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

  Regards

  #327812 Copied
  

  Oliver Theiß

  Participant

  July 4, 2022 at 19:02

  Yes I did 🙂 Thank You

  #328649 Copied
  

  Olga Barlow

  Participant

  July 4, 2022 at 20:10

  Hello,

  Thank you.

  Regards

  #328664 Copied

• Tagged: best selling, cloudways, funktiontrouble, persuasive, themes, website-imigration, woocommerce
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