Et-core plugin causes fatal crash on my webshop

This topic has 6 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Martine

  • Avatar: Martine
    Martine
    Participant
    December 20, 2021 at 16:06

    Hi!

    The et-core plugin causes a fatal crash on my site. See confidential information. I can’t fix this myself. Can you help please? I had just delivered this site to the client…

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Martine
    Martine
    Participant
    December 20, 2021 at 16:25

    xstore core plugin is deactivated now. As soon as I activate this, I can’t acces the backend anymore and frontend is broken.

    When it’s deactivated, the shop pages do not work (see https://www.diamondflame.nl/product/classico-50/ and https://www.diamondflame.nl/shop )

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2021 at 17:15

    Hello,

    Fixed.

    Regards

    Avatar: Martine
    Martine
    Participant
    December 20, 2021 at 17:49

    Thanks Olga!
    Can this occur again? If so, can I fix it myself?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2021 at 17:55

    Hello,

    No, we fixed the code in files and included the fix in the theme update.

    Regards

    Avatar: Martine
    Martine
    Participant
    December 21, 2021 at 09:28

    Okay, thank you!

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