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  Edgar

  Participant

  September 15, 2021 at 14:40

  I am using the vertical menu for the categories of my products. However, when I click on one of them, the resulting archive of products is all messed up. Also, If I just type the URL http://www.mysite.com/categories/product-category, the results are all messed up too. The weird thing is that this only happens if the category page is accessed from another page, a menu or from the URL search bar. If I first go to the shop page and then filter by category with the filters sidebar, it works perfectly. Actually, you can see that if you filter by category with the filter sidebar and then you copy the resulting URL and paste it, the results become messed up.

  #302367 Copied Theme version: 8.06 WooCommerce version: 5.6
  6 Answers
  

  Olga Barlow

  Participant

  September 15, 2021 at 15:12

  Hello,

  Checked your site and don’t see problem https://prnt.sc/1sb15dh
  Could you, please, provide a screenshot of the issue for better understanding?

  Regards

  #302371 Copied
  

  Edgar

  Participant

  September 15, 2021 at 15:28

  It should look like this: https://prnt.sc/1sb2kkb

  In this screenshot https://prnt.sc/1sb2a78 (same result as yours) You can see that the margins on top are off and all the sort by and grid filters are gone. Also the hero image is gone. It is as if the product grid sticks on top and hides everything else that was above (as you can see in the first screenshot I linked)

  Then this one https://prnt.sc/1sb238s, it is the result of first accessing a category from the vertical menu or a URL and then clicking again in the same category from the sidebar. It is all messed up :(.

  #302376 Copied
  

  Olga Barlow

  Participant

  September 15, 2021 at 16:38

  Hello,

  Provide us with WP Dashboard access, please.

  Regards

  #302386 Copied
  

  Edgar

  Participant

  September 15, 2021 at 17:05

  Details for the access are:

  Please contact administrator
  for this information.

  #302396 Copied
  

  Rose Tyler

  Support staff

  September 16, 2021 at 13:56

  Hello,

  You need to add shortcode oа shop banner static block into category description, for example – https://prnt.sc/1sfk0bx > https://prnt.sc/1sfk1gs , then clear cache and check the result

  Theme Options > WooCommerce > Shop > Shop page layout > Enable Sticky Sidebar > Off

  Regards

  #302466 Copied
  

  Edgar

  Participant

  September 16, 2021 at 14:12

  Fixed, thanks!!!

  #302468 Copied
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